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Charlie250 Profile
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X-TRAIL ENTHUSIAST
 


Date Registered: 08-2012
TOTAL POSTS: 193
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CRAP DIESEL FROM WOOLWORTHS PETROL


Just a word of warning to you all about the quality, or rather lack thereof relating to regular diesel fuel sold by Woolworths Petrol outlets.

I've recently experienced the effects of bad fuel which blocked my fuel filter in my ute twice in quick succession.

I know for a fact (and my mechanic also agrees) that the problem was caused by crap fuel purchased from Woolworths.

- The fuel filter was replaced at the previous service only 2200km prior to the blockage
- The vehicle had been exclusively using fuel from the same Woolworths Petrol outlet for many months prior
- A second filter clogged up shortly after the first, having not changed fuel outlets.

Incredibly, even with FULLY VERIFIABLE fuel purchase history able to be obtained from Woolworths rewards card redemptions, after numerous phone calls and being ignored for 6mths, the Woolworths National Fuel Manager Cara WILLIAMS finally bothered to write back, refusing to accept any responsibility for their crap fuel, or reimburse me for the damage caused to my vehicle.

Woolworths clearly couldn't care less and DO NOT stand by their product even when it is verifiably SHITE and damages your vehicle!

Last edited by Charlie250, 21/Aug/2014, 10:30 pm


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X-2634 2012 Series IV TS Man, Kings Springs, Bridgestone D697's, High Tech Exhaust, Turbo Timer, DBA Slotted Rotors, QFM HPX Pads, Tow Bar, Cargo Barrier, UHF, HID Dr Lights, LED Light Bar, K&N Filter, Bonnet Struts, & Premium Tint
21/Aug/2014, 7:43 pm Link to this post Send Email PM   Send Private Message Blog
 
mfeodoroff Profile
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Date Registered: 09-2012
Location: Brisbane
TOTAL POSTS: 309
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Re:


I haven't bought fuel from Woolies since the late 90s.

I was in the Nissan/Hyundai dealer one day, and they found many Hyndais with injectors getting seriously fouled. The common denominator was fuel...both Gull and Woolies, who were at the time sourcing their fuel from Singapore.

I'm not sure where they get it from now (presumably Australian Caltex refineries), but our previous Mazda6 was also susceptible to fouled plugs.

I exclusively use BP and Shell now, regardless of the grade of fuel (the Mazda needed 95 minimum).

The cent or two saved at Woolies is not worth the extra in maintenance costs (IMHO).

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Mark (X-2639)
2011 ST Series IV 4x4 with CVT in Precision Grey
Cooper CS5s, Tinting, Towbar, Bonnet Protector.
Mods: Steering Wheel Lights, Bash Plates, DBA Slotted Rotors


24/Aug/2014, 9:12 pm Link to this post Send Email PM   Send Private Message Blog
 
Exywarrior Profile
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Date Registered: 10-2011
Location: Darwin, NT
TOTAL POSTS: 325
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Re: Crap Diesel from Woolies


Charlie,

The fuel supplier for Woolworths outlets is Caltex. They, like all other fuel providers in the country, are supposed to maintain a guarantee of their fuel quality. The fuel is meant to be in accordance with the product specifications on the Material Safety Data Sheet (MSDS).

If I were in your situation I would contact Caltex at http://www.caltex.com.au/HelpCentre/Pages/ContactUs.aspx

Use the form to explain the complete situation, including identifying the supplier and the type of fuel.

They should reply to you and if the reply isn't to your liking, you'd have a case to take it up with Consumer Affairs (or whoever they are today) and lodge a formal complaint.

Fuel providers have an obligation to stick to the quality standards. It sounds like in your case someone either hasn't stripped the tanks (ie removed water from the bottom) or the tanks have had some crud stirred up from a recent refill from a delivery truck.

As a rule, I never visit a fuel station that has a fuel truck parked out front. The fuel will be all stirred up and any muck in the bottom of the tank will go into your car.

I might also add that I buy Caltex Vortex Diesel from Caltex Woolworths outlets around Canberra and I've never had a problem. Unfortunately BP Ultimate Diesel is hard to come by in the bush capital - very few BP stations stock it. But If I ever have to visit an outback fuel station, I carry a jar in the back of the car and I'll take a small sample in the jar before filling to ensure the "clear and bright" test is correct before filling.

The fuel quality problem is also why, when I crossed the Nullarbor in 2013 I took two Jerrycans worth of BP Ultimate with me - to avoid filling crappy diesel from a dodgy outback fuel station. I got from Norseman to Ceduna on my own fuel supply.

Give the contacting Caltex a try - hopefully they'll listen more than Woolworths did.


Last edited by Exywarrior, 16/Sep/2014, 6:41 pm


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Mark T
2011 Series 4 T31 TL Auto - Twilight, factory towbar, factory mats, tinting, Cooper CS5s, cathodic protection, paint protection, yada yada...and no Provent
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16/Sep/2014, 6:19 pm Link to this post Send Email PM   Send Private Message Blog
 
Xtraildude Profile
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Date Registered: 09-2012
TOTAL POSTS: 32
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Re: luck of the draw


I am based in Canberra and have been lucky so far with but was told of 2 servo's near me where tankers accidently filled petrol with Diesel and visa versa. I mate also filled up his diesel Patrol on the Hwy Nth of Syd and stopped about 10km up the road along with a bunch of trucks...same problem. So even if the fuel is good there other problems. I would not like to fill up at a servo that probably still has a blend %

Truck fill at back of Hume seems reliable. 150k without an issue

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Stock 08 6spd Xtrail
X-2669 (c)
28/Oct/2014, 1:00 pm Link to this post Send Email PM   Send Private Message Blog
 
Exywarrior Profile
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Date Registered: 10-2011
Location: Darwin, NT
TOTAL POSTS: 325
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Re: luck of the draw


Xtraildude,

I'm in Canberra as well. Strangely my local Caltex (not a Woolies) station had all the diesel pumps tagged out this afternoon. The one near Gold Creek at Nicholls.

Was it one of the stations you are referring?

I can't believe tankers can fill the wrong tanks...that's inexcusable and given the oil companies provide a guarantee on the quality of their fuel, they could easily be made liable for payment of damages through the courts.

I might start paying closer attention to the fuel quality at my local haunts for a few weeks...a reason why I keep a little jar in the back. Always watching for the "clear and bright" with no water.

Last edited by Exywarrior, 29/Oct/2014, 11:06 pm


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Mark T
2011 Series 4 T31 TL Auto - Twilight, factory towbar, factory mats, tinting, Cooper CS5s, cathodic protection, paint protection, yada yada...and no Provent
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29/Oct/2014, 11:05 pm Link to this post Send Email PM   Send Private Message Blog
 
wazza675 Profile
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Date Registered: 08-2014
Location: Melbourne
TOTAL POSTS: 16
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Re:


Safeway (Woolworths) fuels are known to be higher in sulfur content.

I remember years ago filling up a clapped out Subaru 1800 wagon on Safeway fuel and getting about 15% less km/l and it ran like a dog compared to Shell we were using at the time. More recently, my old man (who is a secondary school maths teacher and like playing with figures) was telling me about the saving he was making with the doubled-up coupons (before the recent court ruling banning them). I told him of the reduced performance, so he did some testing for both Woolworths and another branded outlet, and found even with a 20c coupon, he was getting far better economy from the branded outlet. He was running a dual tank Prado at the time.

When Shell introduced the Vortex range, probably over 10 years ago now, my bike mechanic warned me that it could harden the valve seats in my Triumph. Since then (and several Trumpies later), I've only ever run BP or Mobil 98. In the VE wagon, we better economy and performance from BP 98, and we're still experimenting with the exy.

As a rule, I NEVER use Woolworths/Safeway fuel, and because of their relationship with Caltex, I avoid that fuel too.

BTW, 7-eleven are now advertising the sale of Mobil fuels.
 

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'08 T31 X-Trail ST-L -
Light force spotties, Phillips DRL's, Pantera Command Centre (bluetooth, reverse camera), reverse sensors, big-ass bull bar, tow kit, roof racks

Member - X-3828
31/Oct/2014, 6:07 pm Link to this post Send Email PM   Send Private Message Blog
 
Exywarrior Profile
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Date Registered: 10-2011
Location: Darwin, NT
TOTAL POSTS: 325
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Re: Re:


quote:

wazza675 wrote:

Safeway (Woolworths) fuels are known to be higher in sulfur content.

When Shell introduced the Vortex range, probably over 10 years ago now, my bike mechanic warned me that it could harden the valve seats in my Triumph. Since then (and several Trumpies later), I've only ever run BP or Mobil 98. In the VE wagon, we better economy and performance from BP 98, and we're still experimenting with the exy.
 



Just as a point of clarification, the Australian Standard for diesel in Australia, which all fuel suppliers are legally obligated to comply with, is a maximum of 9PPM sulphur. Prior to 2009, that maximum was 50PPM. This is the main reason why earlier owners may have experienced DPF issues because of the high sulphur that used to be in Australian fuels.

There is no way that Woolworths diesel can exceed 9PPM sulphur. It is illegal for them to do so. All fuel supplied in Australia must comply with the Australian Standard.

As another point of correction, it was actually Caltex, not Shell, that introduced the Vortex range of fuels, including Vortex diesel. Shell's range was V-Power.

I have been using Caltex Vortex premium diesel in Canberra for the past two years and never had a problem. I suspect those who have had problems are local stations not doing their stripping of the tanks properly, which leads to water in the fuel.

Last edited by Exywarrior, 3/Dec/2014, 3:44 pm


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Mark T
2011 Series 4 T31 TL Auto - Twilight, factory towbar, factory mats, tinting, Cooper CS5s, cathodic protection, paint protection, yada yada...and no Provent
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3/Dec/2014, 3:39 pm Link to this post Send Email PM   Send Private Message Blog
 
GOODBEER Profile
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Date Registered: 11-2014
Location: Bankstown, Sydney N.S.W
TOTAL POSTS: 72
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Re:


Speaking out of actual experience I had a ate years ago who owned a servo and had a situation where the tanker accidentally put Diesel into his Petrol reserve or Vice Versa, don't quote me directly on it.

All he did was have them pump it across to the correct tank and thus people would have then been getting mixed/fouled Fuel.

I've no doubt it happens and could be a possible explanation to some, not necessarily all fuel probs at times

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Jason: X-3952 (c)

2004 T30 Ti Petrol Auto
3/Dec/2014, 3:51 pm Link to this post Send Email PM   Send Private Message Blog
 
drlizau Profile
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Date Registered: 04-2015
Location: Western Riverina NSW
TOTAL POSTS: 10
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Re: Diesel quality


I've run diesel for 19 years (in a European car).
I also have had a completely blocked fuel filter after buying diesel from Woolies.
I have also had long discussions with my local fuel distributor, and while I can't quote the conversations, you get what you pay for. Since then I have bought diesel only from sellers who have lots of truck traffic. I don't drive in the cities, so that's easier for me to find them.

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2014 T32 XTrail
28/Apr/2015, 4:47 pm Link to this post Send Email PM   Send Private Message
 
scarey77 Profile
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Date Registered: 07-2009
Location: Central Queensland
TOTAL POSTS: 460
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Re:


I only fill up at the Woolies or big Caltex servos, (same truck does both in town).
Never had a problem and neither do any of the 5000+ fleet cars we have (750 are locally in the area I am in), otherwise we get a list of suspect places.

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X-1316 (c)
Scareyann
Central Qld
2012 T31 TL Series 5 - Burning Red
28/Apr/2015, 5:03 pm Link to this post Send Private Message
 


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