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Sandyr1946 Profile
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Date Registered: 08-2013
TOTAL POSTS: 6
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Re: T31 - CVT Transmission replacement just after 10000kms


There may be a small glimmer of light at the end of the tunnel; I posted some questions on Nissan's website, and they advised me to contact their customer service dept. I advised that the customer service people no longer answered our queries, and neither did Nissan Australia.
They have now requested the VIN and REGO details and advise the Nissan Team will investigate.
I wait with bated breath for the next exciting installment emoticon
3/Sep/2013, 2:04 pm Link to this post Send Email PM   Send Private Message Blog
 
jalalski Profile
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Date Registered: 02-2004
Location: SUTHERLAND, SYDNEY
TOTAL POSTS: 29094
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That is their standard response line am afraid and means very little.

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3/Sep/2013, 3:10 pm Link to this post Send Private Message MSN Blog
 
Sandyr1946 Profile
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Date Registered: 08-2013
TOTAL POSTS: 6
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Re: T31 - CVT Transmission replacement just after 10000kms


Oh, OK - so what do we do now? Get back on their web-page with a few well chosen words maybe? My original post seems to have been deleted...
9/Sep/2013, 7:58 pm Link to this post Send Email PM   Send Private Message Blog
 
jalalski Profile
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Date Registered: 02-2004
Location: SUTHERLAND, SYDNEY
TOTAL POSTS: 29094
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Keep pressuring them through their Facebook page and your post is still there, it just been pushed further down the page due to many others raising their own complaints, one of which is identical to yours about a failed Nissan Murano CVT transmission and Nissan wanting to charge the owner $12,000 including fitting for the replacement.

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9/Sep/2013, 9:11 pm Link to this post Send Private Message MSN Blog
 
Translucidus Profile
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Date Registered: 05-2010
Location: Adelaide
TOTAL POSTS: 599
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Re: T31 - CVT Transmission replacement just after 10000kms


I had my original CVT replaced at around 30,00kms. The new one has now done an additional 60,000. It has the same noises that caused the dealer to replace the original one but now says the noises are "Normal".
I must say that I have done all sorts of driving including steep scary climbs, long hauls at 110km/h etc etc and the reality is the transmission has never faulted - it just rattles at low speed sometimes and on coast down around 50km/h etc as per original tests to determine replacement noise.
I must also say that it sounds just like differential backlash and my Calais was 10 time worse than the XTrail.
There is NO bearing noise and the rattly situation developed slowly as the CVT "wore in".
Perhaps Nissan stripped and tested the replaced CVT and discovered no actual fault. Just a little wear enough to cause the backlash noises typical of many cars.
It would be good if Nissan re-assured us of the reason but the "Wall of Silence" is deafening.
I truly expect to get a full life out of my CVT now as it still drives great.
If it fails prematurely then I'll be straight to the Consumer Advocate under the fair life expectancy rules.
Perhaps this may re-assure others getting close to or who have passed out of warranty.
Perhaps the car is so quiet that one strange noise stands out.
My sons Mitsubishi Lancer has the same CVT and that is much more rattly.
I've stopped worrying and pestering the dealer and am just enjoying the car now and feel much better about the whole thing.
Never had a car take 90,000kms to re-assure me of it's reliability before and I haven't enjoyed this experience at all.
I hope Nissan read this and COMMUNICATE to concerned owners better as I probably won't be confident to buy another Nissan.
If Nissan were so confident there was no problem why not do what Nissan did in USA, provide a decent 300,000km warranty on drive train, and keep me a happy customer.
Mitsubishi offer a 10 year, 300,000km bumper to bumper warranty (drive train only after 5 years) on all their cars!!!!! Gues what I'll buy next time!!!!
END of RANT!!!

Last edited by Translucidus, 14/Dec/2013, 8:47 pm


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2007 X-Trail T31 ST-L

Xy going vertical at Bendleby Station . . .

15/Oct/2013, 9:31 pm Link to this post Send Email PM   Send Private Message
 
tonsvilletrail Profile
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Date Registered: 06-2013
TOTAL POSTS: 14
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Re: T31 - CVT Transmission replacement just after 10000kms


We have had the CVT replaced on our 2008 X-trail. It had done 65000km, original owner always serviced. Every tier from dealer to NIssan Au used the no problem routine until it went to Qcat or small claims court. We had a loud constant whine , with shuddering. The successful course of action we followed was
1. Letter to dealer and Nissan Au
2. Lodge complaint with Office of Fair Trading (got offered a 10% discount on $8800 at this stage)
3. Lodge claim with QCat
4. Mediation before hearing (Offered 40% discount or redbook trade on new vehicle)
5. QCat hearing, awarded in my favour replace at no cost in 60 days.

Websites and complaining will just wind you up. They will only concede when the issue is forced. Qcat was easy use, with about $100 in fees. Mediation is organised by them. Ensure you have in writing something that gives an expected life of the CVT (65000 doesn't cut it). No car company will dispute a reasonable estimate on life as I doubt they would put in writing their transmissions fail at "x" km and they would be reluctant to put a figure under 100,000km. This was pivotal for me. The dealer tried to say 180,00km was optimistic, but did not put anything in writing.

This will work if you have a faulty CVT as that is their obligation. Do not waste your time with a solicitor, it will cost more than the repair. Do not waste your time with Nissan Au other than a letter( to show you have attempted to resolve the matter). They will just wind you up!

Amazingly poor customer service in this regard, for what is a good car. Just needed to be backed up when a clear fault was forth coming.

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Gary
Location Townsville Qld
2008 X-Trail ST
14/Dec/2013, 2:37 pm Link to this post Send Email PM   Send Private Message Blog
 
jalalski Profile
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Date Registered: 02-2004
Location: SUTHERLAND, SYDNEY
TOTAL POSTS: 29094
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Excellent Gary. Thanks for sharing.

What did QCat use as evidence of a manufacturing fault in their argument and have they forced Nissan Australia to apply and/or extend the warranty on the replaced CVT should it fail again?

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14/Dec/2013, 3:12 pm Link to this post Send Private Message MSN Blog
 
Bluedog53 Profile
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Date Registered: 11-2008
Location: Frankston, Victoria
TOTAL POSTS: 18
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Re: T31 - CVT Transmission replacement just after 10000kms



I also have a 2008 T31 CVT which has now covered 72000km.
I felt I needed to spend $1300 on a Nissan extended warranty which expires in Oct 2014 to give me peace of mind.
I really like the car but need to consider whether to sell before the warranty runs out.
I have driven a 2013 Xtrail CVT loan car when I had my car serviced and it drives so much better than my car- 'tighter', better pick up and smoother.

I feel if my CVT 'fails' Nissan will not support me after my warranty has expired and I am not confident it will last.

My Xtrail really suits my needs -can tow my 1500kg poptop caravan easily, is economical and comfortable. Therfore I may consider upgrading to a new 2013 Xtrail as I have spent thousands on extras which most could be transfered over. However, I can't financially afford to get this wrong again.

Has there been any reported failures of the 2013 CVT which I think uses a new 'improved' model CVT (CVT8 series ? rather than my JATCO JFO11E unit)

I like to keep my cars for at least 10 years so would really appreciate peoples thoughts on the reliability and suitability for towing of the current 2013 model. I could wait for the brand new design out around mid year but then most of my extras would not fit, but then maybe it might be worth it?

looking forward to your thoughts.

David




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David
T31 ST CVT
14/Dec/2013, 7:46 pm Link to this post Send Email PM   Send Private Message
 
jalalski Profile
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Date Registered: 02-2004
Location: SUTHERLAND, SYDNEY
TOTAL POSTS: 29094
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Re:


Hi David,

There has been no reported faults since the 2010 model which has the updated CVT box.

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14/Dec/2013, 10:15 pm Link to this post Send Private Message MSN Blog
 
tonsvilletrail Profile
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Date Registered: 06-2013
TOTAL POSTS: 14
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There is no argument to make about manufacturing fault. The car was diagnosed with a fault, it did not last a reasonable life. Therefore it is faulty and needs to be replaced. I simply received an order for repair in my favour, from my local dealer, as this is who I purchased the vehicle from. I don't know whether Nissan Au came to the party or not. If any part fails prematurely there should be a case for replacement, normally they would honour it. Because of the cost they hoped I would not persist or succeed, I actually went against my solicitors advise about going to Qcat as he felt it was of little use.
The consumer laws work, provided you have a genuine claim and the info to back it up. I provided service history etc.

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Gary
Location Townsville Qld
2008 X-Trail ST
14/Dec/2013, 11:15 pm Link to this post Send Email PM   Send Private Message Blog
 


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