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jalalski Profile
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Date Registered: 02-2004
Location: SUTHERLAND, SYDNEY
TOTAL POSTS: 29094
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Re:


I still find it strange/funny that they are asking you to pay for gear oil LOL emoticon

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29/Nov/2012, 5:22 am Link to this post Send Private Message MSN Blog
 
DogTrail Profile
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X-TRAIL FANATIC
 


Date Registered: 05-2012
Location: Sunshine Coast
TOTAL POSTS: 481
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Re: Re:


To make the owner of the vehicle with the broken CVT pay for the most minor part of the vast expense of replacing an entire gearbox would appear to smack of an example of 'saving face'.

I.e. : "It cost us 8000 bucks to fix the problem, but we got him to pay 80 bucks for the oil so we still win".

On the Field of Honour, I'd be happy with that outcome as both sides are satisfied to feel that each has won, but most importantly, the consumer has had his problem fixed with minimal outlay and Nissan has shown good faith.

---
2011/12 Australia:- 2.5 litre petrol 4WD, Series IV ST, CVT with Nissan bonnet & headlight protectors, mats + after-market HD towbar with added step for old dogs. ;) Garmin GPS, K&N air filter, DashMate, Black Pearl Tint , Dirt. X-2429(c).
29/Nov/2012, 8:21 pm Link to this post Send Email PM   Send Private Message
 
mistatee Profile
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X-TRAIL NEWBIE
 


Date Registered: 06-2008
Location: Castle Hill ,NSW
TOTAL POSTS: 47
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Re: Re: CVT



Hi.
Is there any info on the forum to show the number of CVT 's replaced and by state. I spoke to Hornsby Nissan and the guy said he had'nt had any .... then backed off to admit to only one. I find that unbelievable.
6/Dec/2012, 12:43 pm Link to this post Send Email PM   Send Private Message
 
tonsvilletrail Profile
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X-TRAIL NEWBIE
 


Date Registered: 06-2013
TOTAL POSTS: 14
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Re: T31 - CVT Transmission replacement just after 10000kms


I had my 2008 Xtrail Diagnose as needing replacement by NIssan in Townsville. They requested a goodwill fix as we have only 65000km. Nissan Australia refused the request. Then went further to state they listened to the recording of the transmission and that it was operating normally. Hard to believe after being diagnosed in a workshop!! Nissan Australia said I need to take financial responsibility for my vehicle due to age. I know the Gold Coast just went halves with someone that owned a Murano, that was a year newer than ours, but has done more km's. Hard to see where they draw the line.
I would have thought they would have looked after their customers a little better.


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Gary
Location Townsville Qld
2008 X-Trail ST
15/Jul/2013, 11:14 am Link to this post Send Email PM   Send Private Message Blog
 
jalalski Profile
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Date Registered: 02-2004
Location: SUTHERLAND, SYDNEY
TOTAL POSTS: 29094
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Re:


Gary,

Get Nissan Australia's ruling about the transmission sounding normally in writing and take the car to either a different Nissan dealer or an independent CVT specialist. You can then use the ruling of these 2 parties to either present your case to the Dept Of Fair Trading or chase this matter legally, as it will be classed under the "Not fit for purpose" consumer law.

If you do take it to another Nissan dealer don't mention anything about the previous diagnostics and just see what their own investigation of the fault would lead them to.

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15/Jul/2013, 11:42 am Link to this post Send Private Message MSN Blog
 
Sandyr1946 Profile
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Date Registered: 08-2013
TOTAL POSTS: 6
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Re: CVT replacements


It is good to see that so many owners have been able to get their faulty CVT replaced, even though it often takes quite a prolonged fight. This is what I will need to do now. Purchased 2009 X-trail in early 2010, brand new, and the transmission has been making noises almost since new. It has been in to be checked several times, and we are told the noise is "normal". It is not, and is getting worse. We escalated this to Nissan Australia, and were advised there was no known fault with this transmission - maybe they should read these posts...after several attempts to have this recognised, we are not sure where to turn now, as the car is out of warranty. It was well within warranty when we first reported the problem. We have been told the only option is to go through the small claims tribunal, but this is rather daunting for OAPs with very limited income.
Any advise is most welcome, Thankyou.
26/Aug/2013, 7:44 pm Link to this post Send Email PM   Send Private Message Blog
 
jalalski Profile
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Date Registered: 02-2004
Location: SUTHERLAND, SYDNEY
TOTAL POSTS: 29094
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Re:


You will need to at least one Nissan dealer to diagnose this as a transmission related sound because without this, Nissan Australia will do nothing. The claim needs to be initiated by one of the dealers.

If no dealer can agree with your diagnosis of the sound, take it to an independent CVT specialist and see what they say.

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26/Aug/2013, 7:51 pm Link to this post Send Private Message MSN Blog
 
Sandyr1946 Profile
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Date Registered: 08-2013
TOTAL POSTS: 6
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Re: T31 - CVT Transmission replacement just after 10000kms


We have taken it to an independent CVT specialist, who advises that the transmission is dangerously damaged and should have been replaced when noises were first evident. Nissan Australia and the dealer we purchased it from won't even answer our correspondence, and of course it is now out of warranty.
Can we now go to the Dept of Consumer Affairs?
29/Aug/2013, 8:54 pm Link to this post Send Email PM   Send Private Message Blog
 
DogTrail Profile
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Date Registered: 05-2012
Location: Sunshine Coast
TOTAL POSTS: 481
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Re: T31 - CVT Transmission replacement just after 10000kms


quote:

Can we now go to the Dept of Consumer Affairs?



You raised the problem within the warranty period but it seems you were sidetracked and misled by those who should have been there to help you under the warranty agreement.

There will be a history of that in your Warranty requests.

Wherever you go from here - be loaded for bear.

The ACCC might be a good second option if informed negotiation with Nissan /Dealer fails.

Research the history of the known inadequacies and be able to present that knowledge.

The small claims tribunal only requires a small lodgement fee and there are no other costs.

If the action is undefended, you win.

It costs a pittance to prosecute but if Nissan engages a lawyer to defend, then the case would cost them more than the gearbox.

That threat is usually sufficient for Nissan to roll over as there is a history of the early CVT boxes being replaced by Nissan as it is known by them that the noisy ones had a well known but often denied problem: i.e. they were not as advertised/unfit for purpose/failed to last a reasonable period.

Any one of the above will do under Australian consumer protection law.

Last edited by DogTrail, 29/Aug/2013, 9:58 pm


---
2011/12 Australia:- 2.5 litre petrol 4WD, Series IV ST, CVT : + some gadgets and cosmetic add-on's. Dirt, (it protects the paintwork) X-2429(c).
29/Aug/2013, 9:45 pm Link to this post Send Email PM   Send Private Message
 
Sandyr1946 Profile
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Date Registered: 08-2013
TOTAL POSTS: 6
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Re: T31 - CVT Transmission replacement just after 10000kms


Thankyou for the information and support - we will probably pursue this option. However, the gentleman we have been corresponding with in Consumer Affairs (Vic), has advised that Nissan have now employed a solicitor in their Warranty Claims Dept., so probably would not have to pay any extra to defend the claim.
I will keep you posted.
1/Sep/2013, 2:03 pm Link to this post Send Email PM   Send Private Message Blog
 


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