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JohKer Profile
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Date Registered: 11-2010
Location: Mandurah, Western Australia
TOTAL POSTS: 49
Reply | QUOTE
Re:


I can understand that Nissan Australia don't want every customer directly contacting their technical department but as we have sent them a lot of useful information you would think we would rate a special case.

Similar with Hayman Reese. A short phone conversation with the appropriate people to discuss the findings and they could go away and confirm the information and reengineer a solution.

I might give Hayman Reese another try just to see if I can get any further with them.

---
John (X-1751)

2009 T31 Series II ST-L Auto CVT 2.5 Petrol (White Diamond)
29/Feb/2012, 10:09 am Link to this post Send Email PM   Send Private Message Blog
 
Jetranger Profile
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Date Registered: 06-2011
Location: WA
TOTAL POSTS: 30
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Re: T31 Tailgate Rubbing on rear bumper


Hi all,

Took my car in for it's 10,000km service a couple of weeks ago and spoke to the service person about my car and the service bulletin. The person I dealt with stated they had no idea about the problem but another dealership employee standing behind them gave it away with the look on his face when I mentioned the towbar issue and the associated service bulletin.

I did disclose that I had fitted the genuine bar to Nissan's original instructions and it was not a dealer fit. As members may be aware from my previous posts in this thread I have had the bumper off a couple of times to attempt a fix myself.

Anyway no problems with the service, car treated very well, however when i picked the car up they stated that I had managed to fix the bumper as good as it was going to get and they could not improve on it.

Clearly there is really no complete fix at the moment from Nissan. Some owners may end up with an improvement but some misalignment will still be present.

Incidentally I was at the dealership this weekend and spotted a brand new car pre-delivery (no plates yet) at the dealership with a towbar fitted. The dealer fit was poor and the rhs alignment was significantly worse than mine......I thought there was meant to be some new instructions that dealers were using?

Seems like Nissan have given up on this emoticon .

---
2011 Series 4 ST 4WD
Twilight
6 speed man
X-1976
Nissan carpet mats, Nissan kick plate set, bonnet protector, Nissan fog light kit, Nissan towbar, rubber cargo protector

6/Mar/2012, 9:19 am Link to this post Send Email PM   Send Private Message Blog
 
JohKer Profile
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Date Registered: 11-2010
Location: Mandurah, Western Australia
TOTAL POSTS: 49
Reply | QUOTE
Re:


I believe that Nissan Australia (designer) and Hayman Reese (manufacturer) are hope it will go away.

The problem they now have is the quantity of units they have sold and large cost to rectify the problem due to the fact that they have continued selling the towbars even though the problem was reported in 2009.

I would say that the majority of owners wouldn't notice the misalignment and so Nissan Australia and Hayman Reese get away with fitting the current product.

Since 2009 I can't help but check every T31 X-Trail I see with and without a towbar and any fitted with a towbar have a misaligned bumper and tose without are all still aligned.

As you fitted the towbar yourself you could possibly check my findings yourself by removing the right hand reversing light from the bumper so you can feel inside after the bumper is fitted. I think you will find that the top of the reversing light surround (bumper) hits under the towbar. This is what causes the bumper to twist out of alignment.

I note you live in WA. I'm reasonably confident you will a make similar finding. If you live anywhere near Mandurah and want to make a visit to have a look with a "snake camera" then let me know. It would be useful to get some additional pictures and evidence of a second vehicle.





---
John (X-1751)

2009 T31 Series II ST-L Auto CVT 2.5 Petrol (White Diamond)
6/Mar/2012, 10:32 am Link to this post Send Email PM   Send Private Message Blog
 
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Date Registered: 11-2010
Location: Mandurah, Western Australia
TOTAL POSTS: 49
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Re:


I have just sent through all the latest information to the Hayman Reese Customer Support Centre.

It includes all the pictures I have that show the misalignment as well the "snake camera" pictures of inside the bumper.

I will let you all know if anything comes of the message I sent.

---
John (X-1751)

2009 T31 Series II ST-L Auto CVT 2.5 Petrol (White Diamond)
6/Mar/2012, 2:48 pm Link to this post Send Email PM   Send Private Message Blog
 
JohKer Profile
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Date Registered: 11-2010
Location: Mandurah, Western Australia
TOTAL POSTS: 49
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Re:


This is the response from Hayman Reese Customer Service in response to my comment that Nissan Australia advised that the genuine Nissan towbars were manufactured by Hayman Reese.

***** BEGIN EXTRACT *****
Hayman Reese do not manufacture any other tow bar than a Hayman Reese tow bar.

However, we have a manufacturing plant that is "hired" by motor vehicle manufacturers that have designed their own tow bars and use our manufacturing plant to manufacture them. The design is not owned by Hayman Reese.

If you have an issue with a genuine Nissan tow bar, you must refer this to Nissan.

The only information that we can help you with are the Hayman Reese tow bars.

***** END *****

---
John (X-1751)

2009 T31 Series II ST-L Auto CVT 2.5 Petrol (White Diamond)
6/Mar/2012, 8:31 pm Link to this post Send Email PM   Send Private Message Blog
 
jalalski Profile
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Date Registered: 02-2004
Location: SUTHERLAND, SYDNEY
TOTAL POSTS: 29094
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Re:


LOL, sounds like they both agreed to sing the same song emoticon

You might wanna tell them that for some "magic reason" the Hayman Reese towbar is exhibiting exactly the same problems like the Nissan one and you guys are refusing to help existing Hayman Reese customers who had your towbar fitted to an x-trail.

I bet they will blame the Nissan chassis and bumper design for this!

---

6/Mar/2012, 8:42 pm Link to this post Send Private Message MSN Blog
 
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Date Registered: 11-2010
Location: Mandurah, Western Australia
TOTAL POSTS: 49
Reply | QUOTE
Re:


I responded yesterday to the message I received...

***** email extract *****
Thanks for the prompt response. That probably explains the link between the Nissan Australia and Hayman Reese so I will forget Nissan and focus on Hayman Reese towbars.

As the problem is exactly the same with both the Nissan towbar and Hayman Reese towbar they must be very similar in design and so the supplied information should be of direct interest to Hayman Reese as their supplied towbar is known to cause the same misalignment problem and has been reported to Hayman Reese by at least one customer in Queensland.

I have been looking for an alternative towbar manufacturer to Hayman Reese and Nissan due to this problem but if Hayman Reese was to investigate the information I have provided then they may be able to recognise the problem and modify their own towbar design. I am sure that there are a lot of T31 X-Trails owners that would be interested to hear that Hayman Reese had a towbar that fitted without misaligning the bumper.

**********

No response from Hayman Reese yet...


Last edited by JohKer, 7/Mar/2012, 11:21 am


---
John (X-1751)

2009 T31 Series II ST-L Auto CVT 2.5 Petrol (White Diamond)
7/Mar/2012, 11:18 am Link to this post Send Email PM   Send Private Message Blog
 
Jetranger Profile
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Date Registered: 06-2011
Location: WA
TOTAL POSTS: 30
Reply | QUOTE
Re: Re:


quote:

JohKer wrote:

As you fitted the towbar yourself you could possibly check my findings yourself by removing the right hand reversing light from the bumper so you can feel inside after the bumper is fitted. I think you will find that the top of the reversing light surround (bumper) hits under the towbar. This is what causes the bumper to twist out of alignment.

I note you live in WA. I'm reasonably confident you will a make similar finding. If you live anywhere near Mandurah and want to make a visit to have a look with a "snake camera" then let me know. It would be useful to get some additional pictures and evidence of a second vehicle.




Thanks Johker,

When I get a chance I'll take a look at the r/h reverse light to see if it contacts the towbar.
I'm still convinced that the r/h sidearm bracket also interferes with the bumper and therefore contributes to the misalignment.

This was evidenced when I first removed the bumper assembly and noticed contact damage to the black plastic on the interior of the bumper moulding in the area of the r/h sidearm bracket.

Thanks also for the offer of the snake camera to check.....I may have access to a fibrescope at work that I can also use as well.

Cheers,


Last edited by Jetranger, 7/Mar/2012, 5:44 pm


---
2011 Series 4 ST 4WD
Twilight
6 speed man
X-1976
Nissan carpet mats, Nissan kick plate set, bonnet protector, Nissan fog light kit, Nissan towbar, rubber cargo protector

7/Mar/2012, 2:25 pm Link to this post Send Email PM   Send Private Message Blog
 
JohKer Profile
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Date Registered: 11-2010
Location: Mandurah, Western Australia
TOTAL POSTS: 49
Reply | QUOTE
Re:


Hi Jetranger,

I found that the bumper was hitting the bottom of both the left and right mounting brackets as well as the right reversing light hitting under the towbar itself. The left reversing light was just missing the towbar.

If you get under your vehicle and look above the muffler you can see the right bracket and would suggest you will see the bumper up against it.

The majority of my pictures are contained further back in the forum (about page 18) so you will be able to use them as a comparison.

I haven't had my bumper off myself but did you happen to take any pictures? As you installed the towbar yourself did you happen to notice if it was as high as it could go up under the four bumper brackets (on the vehicle) or was there any room for it to move up slightly? From my pictures I would estimate that the towbar would only need to move up 5-10mm to clear the reversing light surround. There is also a possibility that if the towbar could move closer to the vehicle by 5-10mm it would also clear the reversing light.

The second problem is the bumper hitting on the bottom of the brackets. Does anybody have any good pictures of the towbar and brackets with the bumper removed? Does it look like the backets could somehow be modifed to give some bottom clearance?

It would be good if you can loan a fibrescope so that we have another comparison.

---
John (X-1751)

2009 T31 Series II ST-L Auto CVT 2.5 Petrol (White Diamond)
7/Mar/2012, 5:26 pm Link to this post Send Email PM   Send Private Message Blog
 
jalalski Profile
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Date Registered: 02-2004
Location: SUTHERLAND, SYDNEY
TOTAL POSTS: 29094
Reply | QUOTE
Re:


I have now posted a link to the entire discussion we had with Nissan on the forum facebook page and linked the photos posted here for all T31 owners to be aware of. Jump on facebook and your "experience", as am just sick and tired of the way Nissan are treating this matter and hoping it will just go away by ignoring us!

---

7/Mar/2012, 6:48 pm Link to this post Send Private Message MSN Blog
 


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