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JohKer Profile
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X-TRAIL NEWBIE
 


Date Registered: 11-2010
Location: Mandurah, Western Australia
TOTAL POSTS: 49
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Re:


I am confident that we would find the same problems but it may be useful to get some internal pictures of another T31 X-Trail fitted with a towbar. I will see if I can find another owner who is happy for me to take some pictures with the snake camera.

If any of the members know of somebody with a borescope they may be able to get some internal pictures themselves. I asked my dealer and they indicated that they had a borescope but didn't pick up on my suggestion of having a look inside the bumper while fitted. That is why I decided to go and purchase my own camera and it has provided some useful pictures.

Xemplary, If you are able to arrange it with your dealer I would suggest waiting until there is a proper fix so that you know the new bumper will just fit straight on the vehicle without any risk of misalignment problems.

Last edited by JohKer, 4/Feb/2012, 8:28 am


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John (X-1751)

2009 T31 Series II ST-L Auto CVT 2.5 Petrol (White Diamond)
3/Feb/2012, 10:30 pm Link to this post Send Email PM   Send Private Message Blog
 
teacherman Profile
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Date Registered: 10-2011
Location: Forbes, NSW
TOTAL POSTS: 9
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Re:


Funny thing here, I went into the dealership that sold me my white beast. The service manager hasn't heard anything of the issue, and hasn't even heard that there is a service bulletin. I pointed out the fault on my X-Trail, and he was genuinely surprised. The dealers there also were surprised, although impressed with some of the locations that I have taken it.

The service manager is hopefully going to do some research on this and get back to me with regards to this issue.

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Julian,
2011 ST 4WD Manual White
13/Feb/2012, 8:36 pm Link to this post Send Email PM   Send Private Message Blog
 
Xemplary Profile
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Date Registered: 07-2011
Location: Perth
TOTAL POSTS: 56
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Re: T31 Tailgate Rubbing on rear bumper


The point people, Is not just talk to the sales people or the service people they have deniability of any situation until you bring it to their attention.
If you have an issue with your Nissan, and I can't stress this anymore than by this statement. Go to Nissan Australia customer service and log your issue with them.
The more complaints Nissan Australia get the better chance we all can get issues fixed.


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Tempest Blue ST4WD
Headlight and Bonnet Protectors,Slimline Shields,Xtrail Mats,Boot Protector,Dash Mat,F&R Seat Covers,Nissan Towball,Nissan Fog Lights,
Nissan Japan Engine Cover and Cargo Blind.
13/Feb/2012, 10:35 pm Link to this post Send Email PM   Send Private Message Blog
 
teacherman Profile
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Date Registered: 10-2011
Location: Forbes, NSW
TOTAL POSTS: 9
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Re: T31 Tailgate Rubbing on rear bumper


I did ring up customer service to enquire about this very issue, the lady's response was to first contact the local dealership and service centre for this issue. I've done this and the X-Trail is due to be looked at on Tuesday.

I'm hoping for a positive outcome, it's a small town I live in with "word-of-mouth" reputations still having a lot of meaning.

Nissan Australia have given a process that acknowledges the fault, it is our responsibility as consumers to follow the fault resolutions process. It is only if this resolution process fails that the issue should be escalated. Service managers of smaller dealerships have to face up to customers, they are accountable when someone walks in with an unresolved issue.

I'm all for local dealers here, if they screw people over the community will know of it and the dealer will lose out. Our local Nissan dealer shifts new cars very well because they look after the customer.

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Julian,
2011 ST 4WD Manual White
19/Feb/2012, 2:21 pm Link to this post Send Email PM   Send Private Message Blog
 
JohKer Profile
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Date Registered: 11-2010
Location: Mandurah, Western Australia
TOTAL POSTS: 49
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Re: T31 Tailgate Rubbing on rear bumper


Hi Julian,

I'm sure you will have studied the internal photos I took using a "snake camera". These have all been sent to Nissan Australia directly and to my Nissan Dealer. I'm surprised your dealer wasn't aware of the problem as there have been a couple of "fixes" sent out and they didn't work. It was after this that I purchased my "snake camera" and found why the bumpers are misaligned.

Based on the evidence form the internal investigation I don't think it is possible to overcome the problem without the towbar being modified and my dealer has the same opinion. As you will see from the photos the bumper hits both the towbar brackets and the reversing lights hit under the towbar cross section. This is what is causing the bumper to twist. I don't think the towbar can be moved higher as there are four top bumper brackets and the towbar appears to be up against them already.

After I contacted Nissan Australia directly they contacted me to advise they were going to replace my bumper and towbar. I went through the whole explanation of this being a common problem and that based on my findings this would not resolve the problem. My Nissan Dealer contacted me and relayed the same information and I explained that unless either the bumper or the towbar were of a new modified design then it would be the same as every other T31 X-Trail fitted with a towbar and still misaligned.

Given that I reported this in 2009 I indicated that it had reached the stage that if Nissan Australia insisted on fitting a new bumper and towbar given all the facts I had provided to assist them that I would get them to fit the new bumper and return the vehicle to standard without the towbar.

My service manager informed me that he would return my comments to Nissan Australia and probably call me the following day. I haven't heard anything since and that was approximately 2 weeks ago.

If your dealer follows the Nissan Australia fixes provided to date they will cut sections of you bumper plastic away (first attempt) and then slot some holes in your towbar (latest attempt December 2011). You may notice a slight improvement but still misaligned.

All the internal photos were taken after both fixes were completed on my X-Trail.

At this point in time you can follow the recommended fixes provided to your Nissan Dealer but I think you will find that both you and your dealer will be wasting your time.

ps. It isn't the local dealers fault. They are being supplied a towbar that has a design problem.


Last edited by JohKer, 19/Feb/2012, 10:41 pm


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John (X-1751)

2009 T31 Series II ST-L Auto CVT 2.5 Petrol (White Diamond)
19/Feb/2012, 10:38 pm Link to this post Send Email PM   Send Private Message Blog
 
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Date Registered: 10-2011
Location: Forbes, NSW
TOTAL POSTS: 9
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Re:


Have had it done today, there is still a slight misalignment and will have to speak to the service manager about the rubbing that was left because of the issue. Spoke to Nissan (un)help(ful) line and the lady said I need to take it back for assessment.

Hate to be wasting the regular blokes' time for something that Nissan have no clear fix for.

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Julian,
2011 ST 4WD Manual White
21/Feb/2012, 5:08 pm Link to this post Send Email PM   Send Private Message Blog
 
JohKer Profile
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Date Registered: 11-2010
Location: Mandurah, Western Australia
TOTAL POSTS: 49
Reply | QUOTE
Re:


I was contacted by Nissan Australia Customer Service at the end of last week to find out if I had my new bumper and towbar fitted. I asked again if the bumper or towbar were of a new design and the representative confirmed that they were not. He indicated that the bumper fitting instructions were different.

I suggested that as this was a common T31 X-Trail they could test the new fitting method on any T31 X-Trail ie. the next one anywhere in Australia that was having a towbar fitted and didn't specifically need my X-Trail. I am fairly sure that they are still not treating this a common X-Trail problem and are just responding to individual customer problems.

I advised him that I had reported this problem in 2009 and provided some useful information for their technical department but as we can't communciate due to Nissan Australia policy it appears that the problem isn't likely to be resolved anytime soon.

I repeated my previous response that if their fix was to install a new bumper and towbar that I would prefer the new bumper fitted and the towbar removed. I was placed on hold while I assume he checked with somebody with authority and then he confirmed I could get the towbar removed and a new bumper fitted to return the vehicle to standard.

This isn't the ideal solution but I can't see any sign of a genuine fix happening until Nissan Australia accept that there is a design problem.
  
 

Last edited by JohKer, 27/Feb/2012, 11:29 am


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John (X-1751)

2009 T31 Series II ST-L Auto CVT 2.5 Petrol (White Diamond)
27/Feb/2012, 11:28 am Link to this post Send Email PM   Send Private Message Blog
 
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Date Registered: 02-2004
Location: SUTHERLAND, SYDNEY
TOTAL POSTS: 29094
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This is a joke! Instead of fixing the problem and taking on board suggestions to have this problem addressed, their choice is to remove the problem part and hope that the person reported it will simply forget about it.

I wish they were that flexible when it came to replacing entire engines due to the loose butterfly screws in the T30 emoticon

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cooch t31 Profile
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Date Registered: 06-2008
Location: Blue Mountains, NSW
TOTAL POSTS: 5966
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Re:


All I'm going to say is typical Nissan.

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Tony X-891c

HERE is my D22 Navara
HERE is my old 2008 T31, ST Series1

28/Feb/2012, 5:11 am Link to this post Send Private Message
 
freewill11 Profile
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Date Registered: 02-2008
Location: North Maclean Qld
TOTAL POSTS: 4150
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No wonder they can not get sales as they choose not to listen to past,present,future customers.

How about a real fix for this one Mr Nissan!

Regards Scot

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T31 2008 CVT TI Series 1 Electric Blue
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28/Feb/2012, 7:45 pm Link to this post Send Email PM   Send Private Message
 


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