Page: 1 2 3 4 5 6 7 ... 33 34 35
Revhead Kev
Date Registered: 10-2006
Location: Mona Vale, Sydney, AUSTRALIA
TOTAL POSTS: 6355
|
|
|
|
Re: Dealer Experience (The Good & Bad)
Quite a few members have previously recommended UltraTune as a good alternative Alex.
--- Kev X450(c) T30 Guru
03 Titanium Ti T30 Series 1 **MODIFIED**
My Blog
My CarPC Worklog
|
4/Jul/2008, 9:49 pm
|
|
jalalski
Date Registered: 02-2004
Location: SUTHERLAND, SYDNEY
TOTAL POSTS: 29100
|
|
|
|
Re: Dealer Experience (The Good & Bad)
Guys,
Dealer experiences only please (not service alternatives). We have an existing topic covering (non nissan service centres)
Please stay on topic.
|
4/Jul/2008, 10:18 pm
|
|
Soco01
X-TRAIL NEWBIE
Date Registered: 07-2008
Location: Gold Coast, Queensland
TOTAL POSTS: 9
|
|
|
|
Nissan Australia Customer Service - GREAT.
Greetings all and thanks for letting me have my say here.
I have recently (mid May) become the owner of a new T31 X-Trail, my first ever brand new car, and I have to say that the whole experience has been very positive so far.
Admittedly, I have only been to the Gold Coast Nissan dealership to test drive, purchase , pick-up and have the first 1000K service, but I can't fault them at all yet. I have had several follow up phone calls after taking delivery and they have even rung after the first service to check I was happy. In fact, I had so many calls I was beginning to wonder if there was some fault with the car and they were ringing to see if I had found it yet! However, it is early days and, like many of you, I am not afraid to secretly mark items and see if they are changed. This is a basic test I have used in the past and if I catch them out, then that's me gone for life with the mechanic.
Anyway, that is not why I write this post really. I want to tell anyone who will listen, about my dealings with Nissan Australia, particularly their Customer Service Dept. Just 10 days after picking up the new Exy, (I had done just 480km) and they upped their 'promotion' from free sat nav to a free sat nav, towbar and nudge bar for sales during June. I had already paid for the towbar, but didn't have a nudge bar as the budget wouldnt stretch, but I saw red when I got the email advising of the new promo, especially as it came back to back and was so much better. So I rang Customer Service to find out who was responsible and tell them what I thought of them. Knowing that to increase a promotion so substantially, directly on the back of a previous promo, was rare, I pointed out that I would have been eligible for the new promo if it hadn't been for the Dealer being very large and holding plenty of stock, (it took only 5 days to get the car and that was to process the finance etc.). I also suggested that Nissan, and all car makers, should consider backdating such improved offers for those customers who have not yet had their first service.
So as not to take any more of this post, I wont go into greater detail and I dont know if they have taken on my suggestion or not, but a month of quiet debate and regular calls to Customer Service has passed, I got a nudge bar fitted last week, and Nissan may well have a customer for life!
Cheers Nissan Australia.
Gordon (X-917)
2008, Pearl, T31, ST, CVT, WITH NUDGE BAR !
Last edited by Soco01, 13/Jul/2008, 8:56 pm
--- Gordon & Lyn
Soco01 X-917(c)
2013, T31 SeriesV, ST, 4WD, 2.5 Petrol, Burning Red, CVT, Genuine Towbar, Roof Bars, Rear Park Assist & Window Tint.
|
13/Jul/2008, 8:54 pm
|
|
jalalski
Date Registered: 02-2004
Location: SUTHERLAND, SYDNEY
TOTAL POSTS: 29100
|
|
|
|
Re: Dealer Experience (The Good & Bad)
After all this and you're still rating you first dealer experience as GREAT????
Great in what way? that they stuffed-up and then washed your car? LOL
|
16/Sep/2008, 9:05 pm
|
|
Revhead Kev
Date Registered: 10-2006
Location: Mona Vale, Sydney, AUSTRALIA
TOTAL POSTS: 6355
|
|
|
|
Re: Dealer Experience (The Good & Bad)
I'm sure after this "little" accident they will be treating you like royalty to keep your business.
--- Kev X450(c) T30 Guru
03 Titanium Ti T30 Series 1 **MODIFIED**
My Blog
My CarPC Worklog
|
16/Sep/2008, 9:27 pm
|
|
jalalski
Date Registered: 02-2004
Location: SUTHERLAND, SYDNEY
TOTAL POSTS: 29100
|
|
|
|
Re: Dealer Experience (The Good & Bad)
Fair enough Kenny, that's what I thought you meant too, but it wasn't clear to a reader
|
17/Sep/2008, 4:34 am
|
|
Page: 1 2 3 4 5 6 7 ... 33 34 35
|