Runboard.com
You're welcome.
Australian X-Trail Website Members Rides

Site Search

Facebook Aussie Forum Website Twitter Aussie Forum Website YouTube Aussie Forum Website Flickr PhotoBucket MSN Messenger Skype RSS Feed Events Calendar Admin Mailbox Nissan Australia myNissan Capped Service Fuel Consumption Monitor Tyre Size Calculator Australian X-TRAIL Forum Live Chat

Forum Rules   
   Register for a free global account (learn about it) | LOG IN: globally (click here) (Lost Password?)




Page:
 1  2  3 ... 30  31  32  33  34  35 

 
mfeodoroff Profile
Live feed
Blog
Friends
Miscellaneous info

X-TRAIL FANATIC
 


Date Registered: 09-2012
Location: Brisbane
TOTAL POSTS: 309
Reply | QUOTE
Re:


I had my 40K service last week at Westpoint Nissan at Indooroopilly and was happy with the experience (my wife prefers getting hers serviced there over Norris Motor Group at Windsor).

I brought my own Castrol Titanium full synth oil and they were happy to use that. I also didn't get the pollen filter replaced (I recently installed an active carbon filter bought from the forum shop), and likewise the air filter due to having a K&N. The dealer had no issues with any of that and removed then from the billof materials.

Issues reported were investigated, and I need to rebook the car in to have the drivers seat looked into (it 'clunks' when getting in). Handbrake was adjusted, even though I forgot to get them to check it. They also removed my protective layer of dust (a shorter guy that obviously couldn't reach the roof).

I was charged a little more labour due to removing bash plates (oil changes, including diff) and reinstalling which is fair enough, and they used a thread repair kit on the bolts/nuts on the front of the rear bash plate (they were insanely tight when I fitted the plates originally...probably due to rust).

Overall I'm happy with these guys, even if the car was't ready for pickup at the agreed time...but I wasn't in a rush on a hot day and their A/C was working fine :-)

---
Mark (X-2639)
2011 ST Series IV 4x4 with CVT in Precision Grey
Cooper CS5s, Tinting, Towbar, Bonnet Protector.
Mods: Steering Wheel Lights, Bash Plates, DBA Slotted Rotors


18/Oct/2013, 6:58 am Link to this post Send Email PM   Send Private Message Blog
 
BPxtrail Profile
Live feed
Blog
Friends
Miscellaneous info

X-TRAIL ENTHUSIAST
 


Date Registered: 08-2013
Location: Canberra
TOTAL POSTS: 120
Reply | QUOTE
Re: Nissan Dealer Experience (The Good & Bad)


My parents always taught me "If you don't have something nice to say (about Moruya Nissan) don't say anything at all"
So I won't say any more.

Last edited by BPxtrail, 21/Apr/2015, 9:24 am
23/Oct/2013, 2:00 pm Link to this post Send Email PM   Send Private Message
 
cooch t31 Profile
Live feed
Blog
Friends
Miscellaneous info

X-TRAIL HOLIC
 


Date Registered: 06-2008
Location: Blue Mountains, NSW
TOTAL POSTS: 5966
Reply | QUOTE
Re:


That's good to hear.
I drove past the dealer in Moruya a couple of weeks ago as I needed something from the hardware next door, I didn't even realise they were there, only been going down there 16 odd years.

---
Tony X-891c

HERE is my D22 Navara
HERE is my old 2008 T31, ST Series1

23/Oct/2013, 4:08 pm Link to this post Send Private Message
 
darvidanoar Profile
Live feed
Blog
Friends
Miscellaneous info

X-TRAIL NEWBIE
 


Date Registered: 07-2013
Location: Brisbane, Queensland
TOTAL POSTS: 66
Reply | QUOTE
Re:


Just had my 40,000km service done at Metro Nissan in Windsor, Brisbane.

Initially I had concerns as they quoted $520 instead of the Nissan Fixed Fee of $490. I queried this but the guy booking it in just gave me some gobbledygook about extra inspections by the technicians.

In the end, the bill actually came in at $445.

What was interesting was the footage captured by the 'Crash-cam' ... they actually gernied the entire car, including the engine bay :-)

---
David

Member No: X-3186
2012 Nissan X-Trail ST-L


6/Nov/2013, 4:44 pm Link to this post Send Email PM   Send Private Message Blog
 
Charlie250 Profile
Live feed
Blog
Friends
Miscellaneous info

X-TRAIL ENTHUSIAST
 


Date Registered: 08-2012
TOTAL POSTS: 193
Reply | QUOTE
Nissan Customer Australia Customer Service


 Several weeks ago I emailed Nissan Aust (NA) after enduring months of mediocrity from their Customer Service Department.

No reply for weeks. I followed up with a reminder email and still no response a couple of weeks later.

I called them up today. The warranty Department people at Dandenong head office have come up with another excuse to refuse to honour a warranty claim.

The latest excuse is that the wheel arch flare has come away due to impact, even though they haven't seen the damage for themselves and one of their own dealers have agreed it is warranty. There is no evidence to support this hairbrained theory, nor has the guard had any impact.

The faulty part was reported at the first service, not rectified at numerous subsequent dealer presentations and we've been getting the run around ever since.

It's a disgrace that customers have to take legal action against Nissan to get warranty claims honoured, but if that's the way Nissan want to play the game, so be it. I've had enough of Nissan's crap.





---
X-2634 2012 Series IV TS Man, Kings Springs, Bridgestone D697's, High Tech Exhaust, Turbo Timer, DBA Slotted Rotors, QFM HPX Pads, Tow Bar, Cargo Barrier, UHF, HID Dr Lights, LED Light Bar, K&N Filter, Bonnet Struts, & Premium Tint
8/Nov/2013, 1:08 pm Link to this post Send Email PM   Send Private Message Blog
 
mfeodoroff Profile
Live feed
Blog
Friends
Miscellaneous info

X-TRAIL FANATIC
 


Date Registered: 09-2012
Location: Brisbane
TOTAL POSTS: 309
Reply | QUOTE
Re:


Another positive experience at Westpoint.

I had them check out my complaint about the drivers seat...they ordered a new seat base and it was installed on Monday emoticon

My only (minor) gripe was they didn't call me when the part came in.

There was no haggle over it being warranty versus 'wear and tear', they just got the job done.

My rear end seems to think the seat feels more comfy too (in a firmer kind of way) emoticon emoticon

Cheers,
Mark

---
Mark (X-2639)
2011 ST Series IV 4x4 with CVT in Precision Grey
Cooper CS5s, Tinting, Towbar, Bonnet Protector.
Mods: Steering Wheel Lights, Bash Plates, DBA Slotted Rotors


22/Jan/2014, 10:50 am Link to this post Send Email PM   Send Private Message Blog
 
DogTrail Profile
Live feed
Blog
Friends
Miscellaneous info

X-TRAIL FANATIC
 


Date Registered: 05-2012
Location: Sunshine Coast
TOTAL POSTS: 481
Reply | QUOTE
Re: Re:


A positive for the 40k service at Garry Crick Nambour.

I mentioned that the drivers window was struggling. It did still wind up OK but gave that well known electrical whine when doing so.

No argument. They agreed that the servo motor was struggling and it would be replaced under warranty when the part arrived - a couple of days.

Everything else was done according to instruction: i.e - don't change the K&N air filter, don't put the detergent crap (which streaks the windows and destroys the wiper blades) into the window washer reservoir (I prefer to use my own filtered rainwater as it doesn't damage the blades). Check rather than replace the cabin air filter.

I did get a phone call informing me that the cabin air filter was smelly. I said "OK, replace it". $50 for the filter.

Interestingly, the car cam picked up the service bloke saying "Phew that is stinky", so it is independently confirmed that it was a necessary replacement.

I was also advised that the wipers were well past their use-by date (They were hardened by the detergent in the 'wash' within the first 6 months of ownership so that was no surprise) and I was given a revised replacement cost. Down from $50 to about $30 for the pair so I said, "go ahead".

Final service cost with those extras was just under the capped $490.

Car was washed, tyres were shined and I was chauffeured (in a diesel Chrysler -erk) back and forth with regular phone calls to keep me appraised of developments.
10/10

They did have a T32 on the Showroom floor so I gave it the once-over.
Thee rear bumper sand catcher is fixed (edge removed & smoothed over) & they have reverted to the T30 cross placed muffler but better tucked away and with better clearance, so they have listened.
The rear door in that model was electrically opened and was as slow as the itch.
I walked away preferring what I had. (Albeit with a bit of a wish to have the better rear bumper.)


Last edited by DogTrail, 20/Mar/2014, 7:34 pm


---
2011/12 Australia:- 2.5 litre petrol 4WD, Series IV ST, CVT : + some gadgets and cosmetic add-on's. Dirt, (it protects the paintwork) X-2429(c).
20/Mar/2014, 7:17 pm Link to this post Send Email PM   Send Private Message
 
nananut Profile
Live feed
Blog
Friends
Miscellaneous info

X-TRAIL FANATIC
 


Date Registered: 12-2011
Location: Kalgoorlie, WA
TOTAL POSTS: 366
Reply | QUOTE
Re:


I got my car serviced at Goldfields Nissan/westland autos in Kalgoorlie (70000km) and apparently the mechanics there damaged the oil filter housing and welded it together. I am currently stuck in Denham, WA which is about 9hrs north of Perth with no engine oil as it has leaked because the housing has cracked.

As I was about leaving Hamelin Station, 100km east of Denham, for Exmouth, the low oil indicator light came on. I checked the dipstick which had hardly any oil in the engine. I had to ring RAC roadside assistance which had helped with the towing back into Denham for the local mechanic to have a look at the problem.

The local mechanic said the service mechanics had damaged the housing and it was the source of the engine oil leaking. Mind you, I have a 6mm alloy bash plate to protect the front undercarriage from any damage from 4wding. The local mechanic has ordered the part but it will take a few days arrive as Denham is quite remote. When I rang Goldfields Nissan to let them know of the damaged housing, they tried to fob it off due to the extreme temperature which is bull since it is winter now and I never had a problem with it in summer. After saying, I was going to contact HQ thy admitted they caused the damage to the housing in the first place. I knew that they had problems taking out the oil filter but they never told me that they had damaged the housing and will repair it under warranty when I collected my car and only told me after I rang them.

They have ordered the part but my car is nowhere near Kalgoorlie (unless they pay for towing) and the car is not going to be driven until the local mechanic replaces the housing.

I had reasonable service from them until now. I have heard horror stories about them but gave them a chance. Northside Nissan is where I'm going to get my car serviced from now on. They managed to fix my idling issue which was put in the hard basket by Goldfields Nussan. Now to find their HQ email address and send them a complaint and claim all cost involved with the breakdown.


---
x-2202 (c)
New: 2014 Ranger PX XLS 3.2 Mods
Old: 2011 X-trail T31 TS Series 4 Mods
8/Jul/2014, 9:48 pm Link to this post Send Email PM   Send Private Message Blog
 
TOMsXtrail Profile
Live feed
Blog
Friends
Miscellaneous info

X-TRAIL NEWBIE
 


Date Registered: 01-2013
Location: Brisbane
TOTAL POSTS: 34
Reply | QUOTE
posticon Re: Nissan Dealer Experience (The Good & Bad)


I brought my pride and joy TL X-Trail in for its 120,000 k service, with Metro Nissan - Windsor Brisbane; before I ever give my car to a dealer or any mechanic I check it over completely and clean the car inside out. The drop off was uneventful, with me refusing add-on's to my log book service schedule, I copped nothing more than attitude, however when I arrived to collect my car I was shocked!

1, I was advised that I am in urgent need of brake pads and I have only a couple of hundred k's left on them, when I ask why wasn't I advised of this when they had the car - I'm told the whole dealership is out of X-Trail brake pads and they couldn't get any in!!

2, Furthermore, I'm told I have a screw in the tyre, I thought this was strange as I just had brand new tyres put on the car and also checked them over before making the trip.
but who knows maybe I missed it right?

3, The service woman who I was dealing with advised me that they didn't repair the tyre because the screw was too close to the side wall and if they tried the glue wouldn't settle in time - They had the car the whole day!! from 8am to 4pm.

4, They left the tyre on the car! Now looking at this from a safety point of view, I drive my family in this car which includes my baby daughter. They were too LAZY?! to swap the tire over to the perfect spare tire in the boot (which I had to do in the street). Ask yourself is this acceptable from a safety point of view? And how would you feel if your wife or daughter had to do this on their own after dark on a back street in winter?

5, I notice that my car has an extra 66km on the odometer!!!! (I triple checked this! including mapping my route from the service station to dealership) -
That's basically a trip from their dealership to Cleveland and back!
This is totally unacceptable to use a customers car for what ever they were using my car for!
A test drive is not 66km! (I wonder if that's where the screw came from?)

6, It doesn't get any better, on my way home, I hear a metal grinding sound (when driving next to a wall divide on the hwy), alarmed at this I stop numerous of times to investigate the issue, it turns out the issue is a bent brake dust cover rubbing against the rotor.

I took my car in the next day to a tyre dealership who also does servicing (PM if you really want to know - I think it's against the forum rules to name them) who repaired the tire in under 30mins, the screw is clearly in the middle of the tire, and whilst the car was up on the hoist, they did a complete brake check up and advised that the brake pads are good for another 10,000k's at-least and the rotors are fine. And they checked the car over and told me the only thing I may want to do is get a new battery as mine is getting a bit low - All for $30

Mind you the service was outstanding at the tyer dealership compared to the Dealerships - where customers were expressing their frustrations about wait times in the waiting room verbally at the staff, a bit awkward when your collecting your car, but now I understand why.

Furthermore, checking over the receipt I have "no wheel align/rotate&balance as requested" on my receipt - however no one ever asked me?

Recap for $809.90 (fixed price) I received:
1, A service ?
2, Scare tactics to book in my car for work it doesn't yet need.
3, A decent size screw left in my tire for me to drive my family around on
4, An extra 66 km!!! test drive????
5, One bent dust brake rotor cover

Completely unacceptable.

Last edited by TOMsXtrail, 9/Jul/2014, 9:48 pm


---
______________________________________________________________________
Tom ( X-2862 ) 2008 Nissan X-Trail T31 TL - Pearl white - DCi 6sp manual
Genuine Nissan Roof Racks, Cargo Barrier, Tow-bar, Nudge-bar, Rubber Floor-mats, 4WD Enhanced
9/Jul/2014, 9:41 pm Link to this post Send Email PM   Send Private Message Blog
 
jalalski Profile
Live feed
Blog
Friends
Miscellaneous info




Date Registered: 02-2004
Location: SUTHERLAND, SYDNEY
TOTAL POSTS: 29094
Reply | QUOTE
Re:


That's unbelievable Reggie. To think they just wanted to hide the problem and make it go un-noticed is astonishing to say the least. You'd expect something much better than that from dealerships which charge us a fortune!

---

23/Jul/2014, 7:22 pm Link to this post Send Private Message MSN Blog
 


Reply




Page:
 1  2  3 ... 30  31  32  33  34  35 





You are not logged in (login)

forum sticker
Back to top Back to top

Back to top

<-- end container -->