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DaveLo30 Profile
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X-TRAIL NEWBIE
 


Date Registered: 06-2012
TOTAL POSTS: 8
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Re: Nissan Dealer Experience (The Good & Bad)


Hi All,

Id like to report a 99% positive dealing with Grand Nissan in Morphett Vale, SA. Ive had my 08' ST X-Trail serviced there every 10,000km and always had a positive experience.

In saying that, a couple of weeks after my last service i started having some brake issues. On a test drive the Nissan service mechanic told me it was a failing master cylinder, at a cost of $910 supplied and fitted to repair. I like to do my research and looking around before spending that sort of cash. So i took it to a local clutch and brake specialist for them to have a look. They agreed that it was master cylinder, but also said they had tested the brake fluid and had identified traces of oil. Oil was also evident in the blown out brake fluid filler cap seal.
So i took it back to the dealer and explained the finding. They were surprised but the service rep said he would take it to the manager and discuss it with him. I dropped back in the next day and was told they dont know how it happened, but the pots have all been changed and they would replace the master cylinder. It did take some to to arrive as there were none in the country and one had to be ordered from Japan.
When dropping the car off they told me they had spoken further to the mechanics and identified that a mechanic (who no longer worked there) had used oil. this was noticed by another and attempted to flush the system. I assume there was traces left in the system to cause problems.
They replaced the cylinder, which initially didnt seat properly and had a vacuum leak so i took it back and they fixed that problem. Its been running fine since.

So in all i'm very happy with their willingness to listen and conduct an internal investigation and then fix the problem.
I am a little concerned that a qualified mechanic was able to make this mistake which ultimately could be a very difficult and costly error.



---
Dave X-2452
Adelaide
08' T31 ST Manual
30/Jul/2012, 11:53 pm Link to this post Send Email PM   Send Private Message Blog
 
evorock Profile
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X-TRAIL ENTHUSIAST
 


Date Registered: 12-2010
Location: Rockingham,Perth WA
TOTAL POSTS: 146
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Re: Nissan Dealer Experience (The Good & Bad)


Wow. not to mention extreamely dangerous. OMG.. Im cant believe in reading this., Engine oil in the Brake master cylinder and system!!! That is completely unsat and id be taking it further. To still have traces of the oil in there and not choose to tell the owner that they made the mistake. The system should have been completely overhauled and replaced. Id let a court make the next decision.


---
2002 T30 Xtrail Ti , White 5Sp
Full engine rebuild, Single Mass flywheel upgrade,
Scott, Rockingham, Perth WA
31/Jul/2012, 6:12 pm Link to this post Send Email PM   Send Private Message Blog
 
freewill11 Profile
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X-TRAIL HOLIC
 


Date Registered: 02-2008
Location: North Maclean Qld
TOTAL POSTS: 4150
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Just had my 120,000km service done at Zupps Beaudesert.

Job went well and no major issues at all and they are quite friendly and informative.

Quite happy and will see what they are like on my next visit to them.

Regards Scot

---

T31 2008 CVT TI Series 1 Electric Blue
X-764(c)
1/Sep/2012, 11:54 am Link to this post Send Email PM   Send Private Message
 
DogTrail Profile
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X-TRAIL FANATIC
 


Date Registered: 05-2012
Location: Sunshine Coast
TOTAL POSTS: 481
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Re: Re:


6 month service just done (9500 Km) at Garry Crick Nambour:

Dropped off car, driven home, collected after Service and wash of vehicle.

(They missed the mud on the undercarriage).

Given a wholesale discount on the "DashMate" I'd ordered through them.

Also given a choice from their cabinet of 'freebies' as a 'thank you' for having it serviced there - I chose the LED torch.

I'm happy.



---
2011/12 Australia:- 2.5 litre petrol 4WD, Series IV ST, CVT with bonnet and headlight protectors, neat Nissan mats and after-market HD towbar with added step for the old dogs. ;) Garmin GPS, K&N air filter, DashMate, Dirt.
10/Sep/2012, 8:44 pm Link to this post Send Email PM   Send Private Message
 
trailx Profile
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Date Registered: 10-2005
Location: way west of Mareeba FNQ
TOTAL POSTS: 1233
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Re: Nissan Dealer Experience (The Good & Bad)


Garry Crick at Nambour has always treated me well when I've been in the region.

In fact it was the supportive interaction between their New and Used personnel that made me decide to buy a vehicle from within their Group.

---
Julie X-231(c)
2005 ST Manual Platinum
Yokohama GO12, towbar, roof rack, luggage pod, bonnet protector, weathershields L&R, floormats
10/Sep/2012, 8:54 pm Link to this post Send Email PM   Send Private Message
 
Translucidus Profile
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Date Registered: 05-2010
Location: Adelaide
TOTAL POSTS: 599
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Re: Nissan Dealer Experience (The Good & Bad)


quote:

DaveLo30 wrote:

Hi All,

Id like to report a 99% positive dealing with Grand Nissan in Morphett Vale, SA. Ive had my 08' ST X-Trail serviced there every 10,000km and always had a positive experience.

In saying that, a couple of weeks after my last service i started having some brake issues. On a test drive the Nissan service mechanic told me it was a failing master cylinder, at a cost of $910 supplied and fitted to repair. I like to do my research and looking around before spending that sort of cash. So i took it to a local clutch and brake specialist for them to have a look. They agreed that it was master cylinder, but also said they had tested the brake fluid and had identified traces of oil. Oil was also evident in the blown out brake fluid filler cap seal.
So i took it back to the dealer and explained the finding. They were surprised but the service rep said he would take it to the manager and discuss it with him. I dropped back in the next day and was told they dont know how it happened, but the pots have all been changed and they would replace the master cylinder. It did take some to to arrive as there were none in the country and one had to be ordered from Japan.
When dropping the car off they told me they had spoken further to the mechanics and identified that a mechanic (who no longer worked there) had used oil. this was noticed by another and attempted to flush the system. I assume there was traces left in the system to cause problems.
They replaced the cylinder, which initially didnt seat properly and had a vacuum leak so i took it back and they fixed that problem. Its been running fine since.

So in all i'm very happy with their willingness to listen and conduct an internal investigation and then fix the problem.
I am a little concerned that a qualified mechanic was able to make this mistake which ultimately could be a very difficult and costly error.




Hi Dave

Same dealer changed my Coolant - paper work I read some time later showed 3 Liters used in spite of the service manual showing 7.1 Liter capacity!!! I was charged some $180.

When I got home I removed the radiator cap and could see NO Coolant.

I drove back and the Service Manager was very apologetic and took it around the back. Handing the car back he said they added Half a Liter!! Hmmmm.

Same service with their advertised 1cent Oil change resulted in me wondering if the correct grade oil had been used because the motor was quite noisy before and during warm up and my fuel economy worsened noticeably. Correct Oil is 5W-30 - the motor sounded and felt like it had 20W-40 and if it was this heavier grade this would explain deteriorated fuel economy.

For my next service I drove a long way to my usual Nissan Dealer who has always been very good, reliable etc and the car has returned to "Normal". They quoted me around $80 only to change coolant so I think I'll get them to include that with the next service (80,000 which includes coolant anyway). Rather pay twice than risk the motor.

I will continue to drive out to Lakeside Nissan as they have a professional, no fuss, do everything properly attitude that I can Vouch for.





Last edited by Translucidus, 13/Sep/2012, 12:19 pm


---
2007 X-Trail T31 ST-L

Xy going vertical at Bendleby Station . . .

13/Sep/2012, 12:15 pm Link to this post Send Email PM   Send Private Message
 
peglegpauli Profile
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X-TRAIL NEWBIE
 


Date Registered: 06-2012
TOTAL POSTS: 7
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posticon Re: Nissan Dealer Experience (The Good & Bad)


Hi All.

I have a 2011 T31 Exy diseal (20000) that had the engine malfuntion light come on. I decided to check this error after reading teh manual by taking it to my local Nissan Dealer in Midland - I was first told that they were quite busy to which I sternly said I have wife and 2 kids in my car and I need someone to check to see if the car is drivable or not.

25 minutes later and 3 visits to the service dept I finally got someone out to tell me it was an EGR valve issue - the mechanic then bagged my local mechanic saying he used wrong oil and overfilled, not the case seems the exy has this issue in the diseal....

Took it to where I bought it at NOrthside Nissan and they fixed, and then ordered new door seals and some other items covered by warranty.... great sales and service so far.

Any one else have an issue with this valve?
1/Oct/2012, 12:17 am Link to this post Send Email PM   Send Private Message Blog
 
Griz84 Profile
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Date Registered: 11-2010
Location: Sydney, NSW
TOTAL POSTS: 91
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Re:


I am having some major issues at the moment.

I had an ECU replaced about 2 years ago as it failed (as it has in many other cases). Since the ECU was replaced in Darwin, I've had constant problems with the car.

The DPF light comes on. I take it for a force regen on the advice of the dealer and it sometimes goes away. Having moved to sydney it became more of a problem. I was getting my fair share of long distance drives in the past 12 months (Syd - Gold Coast five times) so its not that.

We have even replaced the sensors, fuel sender and a DPF (hoses, gaskets and oil change), yet the DPF light still comes on.

The dealership's advice they received from Nissan Australia was "Must be the aftermarket DPF", which I chose on the advice of the dealership. I can't drive the car for fear of going into limp mode (again), which is also frustrating.

I have a suspicion that there was nothing wrong with my DPF and the problem is manifesting from the ECU. If this the case, then I have just spent $3000.00 unnecessarily. I asked Nissan that once they have confirmed what the problem is/was, if I could have it in writing. Their response was "we do not provide customers with details in writing".

I am completley disgusted right now. I have had a N15 Nissan Pulsar 1996 for 11 years now and the worst that has gone wrong with that is a burnt clutch (my fault). Its a great little car thats why I chose to go back to Nissan for my next (current) car being the X-Trail.

Unfortunately, it has been nothing but problems.

---
Griz

2008 Nissan X-Trail T31 2.0L Diesel Turbo

CB, LED Lightbar, 12v PowerBoard, LED Interior Lights, 2mx2.5m Awning, Light Up Steering Controls, Dual Hardwired 12v Socket in Top Glovebox, Dual Battery Wiring

X-1737(c)
11/Jan/2013, 1:40 pm Link to this post Send Email PM   Send Private Message
 
jalalski Profile
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Date Registered: 02-2004
Location: SUTHERLAND, SYDNEY
TOTAL POSTS: 29094
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Re:


Name the dealership to put the matter and your feedback into perspective.

---

11/Jan/2013, 2:22 pm Link to this post Send Private Message MSN Blog
 
Griz84 Profile
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Date Registered: 11-2010
Location: Sydney, NSW
TOTAL POSTS: 91
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Re:


Nissan Rockdale and Nissan Australia

---
Griz

2008 Nissan X-Trail T31 2.0L Diesel Turbo

CB, LED Lightbar, 12v PowerBoard, LED Interior Lights, 2mx2.5m Awning, Light Up Steering Controls, Dual Hardwired 12v Socket in Top Glovebox, Dual Battery Wiring

X-1737(c)
11/Jan/2013, 3:35 pm Link to this post Send Email PM   Send Private Message
 


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