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jalalski
Date Registered: 02-2004
Location: SUTHERLAND, SYDNEY
TOTAL POSTS: 29100
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Re: Exhaust or air noise (front of motor)
Hi Ben,
HERE is an existing thread that discussed "exhaust" noises as a result of a faulty facrory muffler many of us had replaced under warranty.
Search word: "Exhaust" in the questions & answers, brings up more threads too.
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24/Mar/2006, 11:51 am
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jalalski
Date Registered: 02-2004
Location: SUTHERLAND, SYDNEY
TOTAL POSTS: 29100
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Re: NISSAN REFUSED assistance re faulty Exhaust Catalist/manifold
quote: Dunoon wrote:
UPDATE 30 March 2006 re faulty exhaust catalist.
Nissan has refused to assist re my leaking exhaust catalist due to the time between the inspection when recalled and now.
My understanding is that once a faulty/defect part has been subject to an official recall, the time elapsed between the actual recall (part inspection) and the part giving-up is of no importance. That particular part should be covered under that recall at all times, especially if you had no modifications done which would impact it in any way!
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30/Mar/2006, 10:04 am
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jalalski
Date Registered: 02-2004
Location: SUTHERLAND, SYDNEY
TOTAL POSTS: 29100
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Re: NISSAN REFUSED assistance re faulty Exhaust Catalytic converter/manifold
John,
The O2 sensor mounting boss has been welded by the factory to withstand enormous pressures and it will in no way crack in xtrail's life time or the life time of any other car for that matter.
The ONLY possible cause for this to happen, is when the O2 sensor itself is extremely over-tightened at the time of installation OR......inspection!
The part itself only costs 20 bucks, but the work involved to fix this problem will involve 3-4 hours labour and will require the extractors to be removed from the car for welding of the boss to take place.
Last edited by jalalski, 30/Mar/2006, 10:45 am
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30/Mar/2006, 10:40 am
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jalalski
Date Registered: 02-2004
Location: SUTHERLAND, SYDNEY
TOTAL POSTS: 29100
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Re: NISSAN REFUSED assistance re faulty Exhaust Catalytic converter/manifold
John
For that astronomical figure you have 2 options:
1. Take the case to the department of fair trading.
2. Weigh-up your options for obtaining the Hi-Tech system which will replace the factory one anyway and carries 10 years warranty with it.
If I was you, I would choose option 1 and take this matter further. As I said earlier the O2 sensor boss should never crack if not touched at all and Nissan were the only ones to touch it. That fact alone should tell them something!
Good luck to you and I hope you don't loose faith in your xtrail as a result, cause you have every right to be upset about it.
P.S. Ask them to send an assessor to take photos themselves if they’re in doubt. This is not your responsibility.
I still think Nissan would do the right thing instead of them risking their reputation over an defect that was officially recalled by Nissan.
Last edited by jalalski, 3/Apr/2006, 10:03 am
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3/Apr/2006, 10:02 am
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Rybky
X-TRAIL LEGEND
Date Registered: 08-2005
Location: Sydney
TOTAL POSTS: 542
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Re: NISSAN REFUSED assistance re faulty Exhaust Catalytic converter/manifold
John,
This is not good service at all, I hope that they do the right thing in the end.
Being associated with an owners club can help in situations like this, don't use it as a threat but it is worth mentioning something like: "I have been discussing this with other members of the Australian X-Trail owners club and the consensus is that due to the recall on this part Nissan is responsible for replacing the part."
That would be enough to make them think about their actions, knowing that you have access to a chunk of their customer base rather than being just an individual person.
Also worth submitting something in writing from the NRMA if they are advising you.
Good luck!
Adam
--- - Adam (MY04 Titanium Ti-L)
Full Hi-Tech exhaust,Koni shocks,Whiteline rear s/bar,front strut bar,K&N filter,eyelids,Pioneer DVD+iPod+Veh Dynamics+rear view camera
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3/Apr/2006, 10:14 am
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jalalski
Date Registered: 02-2004
Location: SUTHERLAND, SYDNEY
TOTAL POSTS: 29100
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Re: NISSAN REFUSED assistance re faulty Exhaust Catalytic converter/manifold
Good suggestion Adam, however none of the forum content should be forwarded in whole or in part to any external party in a dispute situation unless prior and written permission has been given by the Admin Team.
If any member intends to do so, I would appreciate being notified about it before I make the decision to grant or refuse the request.
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3/Apr/2006, 10:23 am
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