AUSTRALIAN X-TRAIL FORUM :: Audio, Visual and Electrical :: GPS navigation

Australian X-Trail Forum Audio, Visual and Electrical
GPS navigation

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X-TRAIL ENTHUSIAST

Date Registered: 08-2013
Location: Canberra
TOTAL POSTS: 125

Re: GPS navigation

That's a helluva lot of GPS units in the 'to be discontinued' list, and I totally agree with you - when is a Free Lifetime Map Update not for the lifetime of the unit?
Please let us know the outcome of your contact with Garmin Aus.
I believe their newest contact number is 1800 235 822

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2013 ST, T31 Series 5. Aug, 2013
Member X-3280

30/Apr/2022, 9:25 am

dlpeek Profile
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X-TRAIL HOLIC

Date Registered: 12-2010
Location: Macquarie Fields SYDNEY
TOTAL POSTS: 1003

Re: GPS navigation

Yes that's the phone number I have in my contact list so I will certainly be discussing mine and obviously your concern as well. Perhaps there are many other members out there that also have a device which is listed in the list and I would like to be able to state that there are many members of our forum that will not be happy next July if the free map updates become unavailable for them as well.

cheers

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Dave Peek
X-1756 (c)
2010 T31 ST-L (S2) CVT Precision Grey.
Tow Bar, bash plates, PEDDERS lift, YOKO GEO AT/S tyres.

30/Apr/2022, 9:57 am

Revhead Kev Profile
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Date Registered: 10-2006
Location: Mona Vale, Sydney, AUSTRALIA
TOTAL POSTS: 6106

Re: GPS navigation

Often when a company states "lifetime" they don't particularly mean the life of the unit (until it dies) but rather their expected usage life of the unit until they expect many people will be upgrading to a newer unit with more features.
Unfortunate and should be spelled out in plain english at the start.

Garmin "Lifetime" disclaimer

Choice & ACCC crackdown on Tom-Tom and use of "Lifetime"

Last edited by Revhead Kev, 30/Apr/2022, 1:19 pm

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Kev X450(c) T30 Guru
03 Titanium Ti T30 Series 1 **MODIFIED**
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30/Apr/2022, 1:07 pm

dlpeek Profile
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X-TRAIL HOLIC

Date Registered: 12-2010
Location: Macquarie Fields SYDNEY
TOTAL POSTS: 1003

Re: GPS navigation

Today I received an email reply to my online complaint about the cessation of free map updates from 1 July 2023 for my model Garmin GPS. I haven't rang them at this time.

Their response does not add anything to what was previous stated in their email and did not answer my specific questions. I may yet ring them.

Hi David,

Thank you for contacting Garmin Australasia regarding our recent email on the discontinuation of map updates in Australia. As advised in the email, map updates will be available until July 1st 2023. Please note that your automotive navigation device will continue to function with the maps currently on the device as of July 1, 2023. Further, Garmin Australasia Product Support Team will still be available to assist with any device issues you may experience.

Garmin apologises for any inconvenience this change may cause. If you have any further questions at all then please feel free to contact us on 1800 235 822 EST (Australia), 0800 427 652 (New Zealand) 8:30am-5pm (Mon-Fri).

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Dave Peek
X-1756 (c)
2010 T31 ST-L (S2) CVT Precision Grey.
Tow Bar, bash plates, PEDDERS lift, YOKO GEO AT/S tyres.

17/May/2022, 12:33 pm