RedHot2011
X-TRAIL NEWBIE
Date Registered: 03-2013
TOTAL POSTS: 4
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Correct tow bar for the T31?
I recently purchased a 2011 Xtrail from a Nissan dealer. I require a tow bar and discussed at great length the need for a hitch-type tow bar with the sales person, as I have accessories for it from my last car. He told me that the genuine Nissan tow bar would cost over $900, which I declined, so he said he could look into an aftermarket one for me as they needed to have the car for a few days to register it.
I called around for prices for the tow bar anyway, and was told that there was only one type that could be fitted to the xtrail – the hitch-receiver. The dealer called me back, and while his price was about $20 more than quotes than quotes I had received, convenience won.
When I went to collect the vehicle, I found that a swan neck tow bar had been installed. I was upset at this, but he just shrugged and insisted that I never specified what type of tow bar I wanted. I told him that I had also obtained a few quotes for the tow bar, and had been advised that the Nissan Xtrail could only be installed with a hitch-receiver type, to which he responded “That’s fitted isn’t it?”.
Apart from being annoyed that I can’t use the accessories, I’m concerned that this tow bar isn’t suitable for my car! Can anyone advise on this?
There are a few other problems with this dealer regarding the car, and I’m waiting on a response from them. I have a feeling that this might end up Fair Trading, so would like to gather as much information as possible.
Thanks in advance
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12/Mar/2013, 2:02 pm
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Toddyh03
X-TRAIL HOLIC
Date Registered: 08-2011
Location: Lalor Park, NSW
TOTAL POSTS: 1663
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Re: Correct tow bar for the T31?
Unfortunately it looks like a communication break down has cost you here. Other than the good will of the installer there is not a lot that can be done unless you actually requested a particular tow bar or they showed you a photo of the tow bar prior to installation.
One other tactic might be to check the rating on the installed tow bar. If it is less than the hitch bar you could complain on those grounds.
Last edited by Toddyh03, 12/Mar/2013, 2:24 pm
--- Toddyh X-2048 (c)
New: Challenger
Old: 2010 T31 Diesel modified
My XTrail
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12/Mar/2013, 2:23 pm
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Toddyh03
X-TRAIL HOLIC
Date Registered: 08-2011
Location: Lalor Park, NSW
TOTAL POSTS: 1663
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Re: Correct tow bar for the T31?
No idea. I suggest you find out where they sourced it and contact them directly.
--- Toddyh X-2048 (c)
New: Challenger
Old: 2010 T31 Diesel modified
My XTrail
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12/Mar/2013, 6:48 pm
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