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konazz Profile
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X-TRAIL FANATIC
 


Date Registered: 08-2012
Location: Canberra, ACT
TOTAL POSTS: 479
Reply | QUOTE
Extra Drive/Extra time warranty


Many of you who know me, know that I rack up serious KMs. My 3y/100k warranty expired just after 2 years as I hit 100k.

Anyway, I bought Nissan's Extra Drive/Time for 5y/100k (the price difference between 4y and 5y was negligible) - when the car had 90,000kms on it. I hadn't had any problems, but I had some spare money in my salary sacrifice account, and as I was leaving the job I had to spend it all (or pay a lot of tax when it was returned to me).

At 106,000km, I had a sensor in the EGR valve fail in regional NSW, which sent the car into limp mode. Luckily, Nissan's extended warranty provided me with a Kluger from Hertz in Goulburn for 5 days, after which I switched to a dealer courtesy car. I could've even claimed accommodation, but I had to get back to work the next day. All covered under warranty - although had to wait 3 weeks for the car.

At 110,000km service, my mechanic told me my #2 injector is coming up with errors (I had told him the car was running rough and 'metallic' noises were heard). Limped it over to the local dealership and told them the story. They took it in under warranty.

Essentially:
- the Nissan scan tool showed A LOT of errors
- the dropped the sump, and found metal everywhere
- got Nissan HQ involved - something was VERY wrong, and couldn't be easily fixed
- after more diagnosis, Nissan HQ approved a long motor replacement.
... and the whole thing is being replaced with a fresh motor from Japan (should arrive in Aus on 14/8/2015). And I'll have a brand new engine emoticon We've decided to keep it, and hopefully get another 150,000kms out of it!

---
Michael K
2012 X-Trail Series IV Diesel TS
Member X-2600 (C)
Mods: Pedders Lift Kit, Bash Plates, 16" X-trail Steel Rims, 235/70/16 A/T Tyres, Heavy Duty shock absorbers
10/Aug/2015, 11:21 am Link to this post Send Email PM   Send Private Message Blog
 
BPxtrail Profile
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X-TRAIL ENTHUSIAST
 


Date Registered: 08-2013
Location: Canberra
TOTAL POSTS: 115
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Re: Extra Drive/Extra time warranty


Congratulations. Way to go!
You're one of the very few people, of whom I've read, who have had success with their Extended Warranty. :-) Most of the time, Nissan HQ disavows any liability.

---
2013 ST, T31 Series 5, first reg'd Aug 29, 2013
10/Aug/2015, 2:49 pm Link to this post Send Email PM   Send Private Message
 
konazz Profile
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X-TRAIL FANATIC
 


Date Registered: 08-2012
Location: Canberra, ACT
TOTAL POSTS: 479
Reply | QUOTE
Re:


I know. I've heard lots of horror stories, so this one is a win.

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Michael K
2012 X-Trail Series IV Diesel TS
Member X-2600 (C)
Mods: Pedders Lift Kit, Bash Plates, 16" X-trail Steel Rims, 235/70/16 A/T Tyres, Heavy Duty shock absorbers
17/Aug/2015, 10:11 am Link to this post Send Email PM   Send Private Message Blog
 


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