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jalalski
Date Registered: 02-2004
Location: SUTHERLAND, SYDNEY
TOTAL POSTS: 29100
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Re:
I doubt it mate, it is now recorded as a "event/claim" at Nissan Head Office, so even if the dealers forgets, head office won't!
I had $10 credit with a local dealer as a result of an oil change and that was carried over to the next service and credited as promised.
I doubt Dave wants to service his car anywhere else (for the time being anyway)
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19/Jul/2011, 6:59 pm
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dlpeek
X-TRAIL HOLIC
Date Registered: 12-2010
Location: Macquarie Fields SYDNEY
TOTAL POSTS: 1025
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Re: costly service
Had the 30,000k service done Wednesday and they charged me $118 instead of the listed capped price of $218. They owed me $100.90 from 20,000k service overcharge. I didn't quibble about the 90 cents they still owed or the fact that the listed capped price on the Nissan website is $217.55.....(At check-in I had showed the service rep the Nissan capped price list off Nissan web site. The form they wanted me to sign at check in stated $220 even though their own wall chart stated $218?.....they'll try to bleed every last dollar they can out of you) ...however he crossed out the $220 and wrote $217.55.
Anyway, when I picked up the car and paid the $118, I again mentioned the overcharge of my 20,000k service and stated they should not have charged me for the tyre rotation and balance (because it was included in the service) and extra items they performed without checking with me).
The service rep made the comment that I was wrong but he did not want to argue about it and that the tyre rotation and balance included in the 20,000k service was for 4x4 and commercial vehicles and not for my type of vehicle which is classed as a passenger vehicle.
I told him that was incorrect and he again stated that he did not want to argue and that I had my refund in the reduced 30,000k service charge I'd just paid for.
I WAS PEEVED OFF with the attitude so I went to the car, grabbed the service book, opened it to the 20,000k service page, went back into the service office. By this time the rep had gone into a back office and was talkng to another service rep. I went in and told them to read what the book says....it stated that for ALL VEHICLES "if required rotate and balance wheels"
The book did state additional items for vehicles classified as "passenger" or "4X4 or commercial" vehicles as well as whether petrol diesel or LPG BUT the tyre rotation and balance was for ALL VEHICLES so should have been included in the capped price for a 20,000k service. I also told them they should change their computer generated service requirements list if required. One of the reps (not the cranky one) stated that he "sees what I mean"
Anyway all........read your service book thoroughly and insist that any "extra" work they find necessary that includes an additional cost should not be done unless or until you authorise it.
All in all, I got my refund in a round about way and I'm sure that they now know i will thoroughly query everything regarding future service work.
11/12/2001 EDIT....Just checked my bank statement and I did indeed receive the whole $100.90 refund. i.e they charged me $116.65 (not $118:00) for the 30,000k service ....that would be $217.55 for the NISSAN website listed capped price service minus the $100.90 refund due although the service statement I received only states a service discount of $91.73....creative accounting methinks but full refund was received so all OK
cheers
Last edited by dlpeek, 11/Dec/2011, 1:50 pm
--- Dave Peek
X-1756 (c)
2010 T31 ST-L (S2) CVT Precision Grey.
Tow Bar, bash plates, PEDDERS lift, YOKO GEO 15 AT/S tyres.
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9/Dec/2011, 1:40 pm
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jalalski
Date Registered: 02-2004
Location: SUTHERLAND, SYDNEY
TOTAL POSTS: 29100
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Re:
I dropped my Red Bull for its first 10K service interval last week and the service advisor said it will be around the $250 mark or so. I said that's not the capped price (which is $217) and he said....you guessed it...."we do a bit of extra, like rotating the wheels and tyre balance...blah, blah...."
I said "no thanks, just the standard service" and got charged $217 at the end.
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6/Feb/2012, 9:58 pm
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cooch t31
X-TRAIL HOLIC
Date Registered: 06-2008
Location: Blue Mountains, NSW
TOTAL POSTS: 5966
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Re:
I always ring ahead and get a quote before I drop the car in, that way there are no surprises.
--- Tony X-891c
HERE is my D22 Navara
HERE is my old 2008 T31, ST Series1
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7/Feb/2012, 4:25 am
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