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cooch t31
X-TRAIL HOLIC
Date Registered: 06-2008
Location: Blue Mountains, NSW
TOTAL POSTS: 5966
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Re:
The capped price servicing is a little miss leading, as I was told by my Nissan dealer, it only covers a basic oil and filter change, ans a quick inspection, thats it.
If anything else has to be done, which always is the case, then they can charge extra.
Thats what I've been told anyway.
--- Tony X-891c
HERE is my D22 Navara
HERE is my old 2008 T31, ST Series1
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16/Jul/2011, 7:04 am
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dlpeek
X-TRAIL HOLIC
Date Registered: 12-2010
Location: Macquarie Fields SYDNEY
TOTAL POSTS: 1027
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Re: costly service
Hi Tony
See extracts from NISSAN website below.......they didn't get my approval for extra work and I will demand my $100.90 discount on 30,000Km service. I am sick of car dealerships playing around with words and
Extract From NISSAN capped price charter
Why do Service costs change from Service to Service?
Each Scheduled Service is different; but all are equally important to make sure your Nissan keeps running smoothly and reliably. For some Scheduled Services, additional parts have to be replaced and a longer period of time is spent by technicians to complete the service. This means that the capped price of your Scheduled Service may vary from one Scheduled Service to the next. Your service advisor will explain which services will be more expensive and why, but each of these Scheduled Services will come with the assurance of a capped price.
and
Not all Services are the same...
Everyone drives their Nissan differently - from stop start driving in city traffic, to driving off-road through the bush. Therefore, your service requirements may vary from the Scheduled Service outlined in your Owner's Handbook. If any additional work is required (over and above the Capped Price, Scheduled Service) your Service Advisor will seek your prior approval to perform such additional work.
From Nissan capped price terms and conditions
11. Your authorised Nissan Dealer will advise if any such additional items require attention prior to the works being undertaken. Your consent will be requested before your authorised Nissan Dealer completes those additional works.
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Dave Peek
X-1756 (c)
2010 T31 ST-L (S2) CVT Precision Grey.
Tow Bar, bash plates, PEDDERS lift, YOKO GEO 15 AT/S tyres.
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16/Jul/2011, 7:37 am
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cooch t31
X-TRAIL HOLIC
Date Registered: 06-2008
Location: Blue Mountains, NSW
TOTAL POSTS: 5966
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Re:
I know what you mean Dave.
Nissan machined my discs withgout even informing me that they were going to do it.
I had to get them done sooner or later but thats not the point.
Seems to me that they charge for whatever they think needs doing.
--- Tony X-891c
HERE is my D22 Navara
HERE is my old 2008 T31, ST Series1
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16/Jul/2011, 2:52 pm
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jalalski
Date Registered: 02-2004
Location: SUTHERLAND, SYDNEY
TOTAL POSTS: 29100
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Re:
Dave,
Nissan Australia clearly stated that you will NOT pay more than the capped service price for any standard service and since you have dropped your car and haven't asked for anything extra to be done, they have NO right to do any extra work without checking with you first and getting approval from you to a go a head.
Make a post on the Nissan Australia Facebook page if this doesn't get resolved because this dealer needs to be educated on how to apply the capped service charges.
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16/Jul/2011, 5:12 pm
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jalalski
Date Registered: 02-2004
Location: SUTHERLAND, SYDNEY
TOTAL POSTS: 29100
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Re:
That's a good outcome Dave, just be sure to remember the credit in 9000kms from now 
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19/Jul/2011, 5:48 pm
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cooch t31
X-TRAIL HOLIC
Date Registered: 06-2008
Location: Blue Mountains, NSW
TOTAL POSTS: 5966
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Re:
Thats a good resolution Dave, hopefully they will remember to punch it into the computer.
--- Tony X-891c
HERE is my D22 Navara
HERE is my old 2008 T31, ST Series1
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19/Jul/2011, 5:54 pm
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