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Jollyman Profile
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X-TRAIL NEWBIE
 


Date Registered: 08-2006
Location: Brisbane
TOTAL POSTS: 58
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Re: Leaking Rear Shocks


It's taken SEVEN weeks to get a response. Worst customer service in the history of the world. And the answer was that it won't be covered under warranty. In those SEVEN weeks, I've received two letters asking to extend my warranty. They have to be kiddng themselves.

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Joel (X417)

2006 white manual ST-S w/ pedders suspension lift, milford cargo barrier, towbar, ERP, underbody RP, window tinting, nissan roof racks
19/Jun/2009, 2:23 pm Link to this post Send Email PM   Send Private Message
 
basshead Profile
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Date Registered: 02-2004
Location: Panania, Sydney
TOTAL POSTS: 2852
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Re: Leaking Rear Shocks


quote:

Jollyman wrote:

It's taken SEVEN weeks to get a response. Worst customer service in the history of the world. And the answer was that it won't be covered under warranty. In those SEVEN weeks, I've received two letters asking to extend my warranty. They have to be kiddng themselves.



Joel, I'd be asking for a reason why they are not covered under warranty. I am aware of the disclaimers Nissan have regarding warranty, but I would think they would be required to prove that the aftermarket components (springs in your case) contributed to the shortened life of the shocks. If anything, I would've expected stiffer springs to reduce overall shock travel, and thus increase the life of the shocks, not the other way around! At least there would be less shock piston area exposed to dust than if you had factory springs...


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Rich. X-013(c)
'04 S2 ST Auto. Nudge_roofracks_tow_tints_Lightforce_GME_YokoGeoA/T-S_TBS_bashplate_50mm-spacer-lift
Click here to see >300MB of photos and videos All For His Glory.
21/Jun/2009, 10:02 am Link to this post Send Email PM   Send Private Message MSN Yahoo Blog
 
cooch t31 Profile
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Date Registered: 06-2008
Location: Blue Mountains, NSW
TOTAL POSTS: 5966
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Re: Leaking Rear Shocks


They can be funny buggers Nissan. By law they don't have to cover your shocks because you have the taller coils, and taller coils mean more work for the shocky.
 If you had the same aftermarket sized coils as the standard ones, then the shocks' travel would be the same as standard length, then Nissan have no argument.

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Tony X-891c

HERE is my D22 Navara
HERE is my old 2008 T31, ST Series1

21/Jun/2009, 11:50 am Link to this post Send Private Message
 
hiimkam Profile
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Date Registered: 11-2008
Location: Perth
TOTAL POSTS: 414
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Re: Leaking Rear Shocks


sounds bad, but even if you know you cant win, make them prove that your springs degraded the shocks (i highly doubt they would be able to - like Rich said), at least you should cause them some inconvenience on behalf of the dozens of unhappy customers on the Australian X-Trail Forum, myself included.

do Nissan employees have a contract to sign so that every customer must leave the dealership unhappy? to date i still have never had a pleasant trip to a Nissan dealership...

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GT2860rs, Ems stinger, tial external gate, 3" exhaust, 10psi and ~200kw @ all fours. Koya drifteks w/245/50 rubber, 70mm lowered springs, slotted rotors and painted calipers :)
21/Jun/2009, 5:41 pm Link to this post Send Email PM   Send Private Message MSN
 
jalalski Profile
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Date Registered: 02-2004
Location: SUTHERLAND, SYDNEY
TOTAL POSTS: 29100
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Re: Leaking Rear Shocks


For those unhappy XTrailers who have been unfairly treated by Nissan or their Nissan Dealers. Phone 1800035053. Nissan Customer Relations Dept. State your case to a Manager.

Get them to admit or blame the springs in writing and then approach the springs manufacturer and tell them that their product just voided your warranty. Let them head-but each other!

---

21/Jun/2009, 5:45 pm Link to this post Send Private Message MSN Blog
 
hiimkam Profile
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Date Registered: 11-2008
Location: Perth
TOTAL POSTS: 414
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Re: Leaking Rear Shocks


haha emoticon

gotta love corporate battles emoticon

cos in the end, the customer always wins!

Good luck Joel!

---
GT2860rs, Ems stinger, tial external gate, 3" exhaust, 10psi and ~200kw @ all fours. Koya drifteks w/245/50 rubber, 70mm lowered springs, slotted rotors and painted calipers :)
21/Jun/2009, 5:58 pm Link to this post Send Email PM   Send Private Message MSN
 
basshead Profile
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Date Registered: 02-2004
Location: Panania, Sydney
TOTAL POSTS: 2852
Reply | QUOTE
Re: Leaking Rear Shocks


quote:

jalalski wrote:

For those unhappy XTrailers who have been unfairly treated by Nissan or their Nissan Dealers. Phone 1800035053. Nissan Customer Relations Dept. State your case to a Manager.

Get them to admit or blame the springs in writing and then approach the springs manufacturer and tell them that their product just voided your warranty. Let them head-but each other!



Ah, but the spring manufacturers are likely to have a disclaimer stating that their products "may" void manufacturer's warranty, and also probably state "for off-road use only" implying they're not likely to be legal to use on-road emoticon



---
Rich. X-013(c)
'04 S2 ST Auto. Nudge_roofracks_tow_tints_Lightforce_GME_YokoGeoA/T-S_TBS_bashplate_50mm-spacer-lift
Click here to see >300MB of photos and videos All For His Glory.
22/Jun/2009, 5:27 pm Link to this post Send Email PM   Send Private Message MSN Yahoo Blog
 
jalalski Profile
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Date Registered: 02-2004
Location: SUTHERLAND, SYDNEY
TOTAL POSTS: 29100
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Re: Leaking Rear Shocks


If that is the case Rich, it's a risk the owner decides to take and Nissan will have every right to refuse warranty.

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22/Jun/2009, 6:25 pm Link to this post Send Private Message MSN Blog
 
Jollyman Profile
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Date Registered: 08-2006
Location: Brisbane
TOTAL POSTS: 58
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Re: Leaking Rear Shocks


Thanks for the advice all. I'll follow through with your suggestions and let you know how I go.

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Joel (X417)

2006 white manual ST-S w/ pedders suspension lift, milford cargo barrier, towbar, ERP, underbody RP, window tinting, nissan roof racks
28/Jun/2009, 1:17 pm Link to this post Send Email PM   Send Private Message
 


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