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KoroKoro Profile
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Date Registered: 01-2015
Location: Kalgoorlie
TOTAL POSTS: 10
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Re: Nissan Dealer Experience (The Good & Bad)


Hello all,

Bought my 4x4 ST X-Trail (T32) a week ago and loving it. Almost about to take it for it's 1000 km service and as I live in Kalgoorlie, I was hoping to get an update on how Nanaut went with her meeting with Goldfields Nissan. It would be nice to be able to service here, but if they are still no good, I will have to travel to Perth I guess.

Anything in particular I should look out for with the 1000km service in general?

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KoroKoro (Member ID: X-4028)
Nissan X-Trail T32 4x4 ST (Petrol)
Location: Kalgoorlie, WA.
Guess I'd better drive out bush for some prospecting now..
10/Jan/2015, 11:18 am Link to this post Send Email PM   Send Private Message Blog
 
nananut Profile
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Date Registered: 12-2011
Location: Kalgoorlie, WA
TOTAL POSTS: 366
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The service manager is David and he seems alright. They had a change in personnel after my complaint. When my water pump had a problem, I went to Repco and had them look at it. Repco gave me a report and told me to go to Westland Autos to get the job done under warranty. I dropped the car in without an appointment with the Repco report and they loaned me a courtesy car for 4 weeks without charge until the part came in from Japan. Completed the job under warranty and without a fuss. They definitely have improved or maybe because they don't mess with me now and I will get a second opinion if I'm not happy. It will be interesting to see what they do when I bring my Ranger in for first service at 3000km. One of the ladies in the service department is an ex-student of mine so it makes it easier for me now as I know a few people there.

The 1000km is just a check over and make sure everything is running fine and can be done in an hour or so. From memory, I don't think they replaced any fluids.

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x-2202 (c)
New: 2014 Ranger PX XLS 3.2 Mods
Old: 2011 X-trail T31 TS Series 4 Mods
10/Jan/2015, 3:29 pm Link to this post Send Email PM   Send Private Message Blog
 
KoroKoro Profile
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Date Registered: 01-2015
Location: Kalgoorlie
TOTAL POSTS: 10
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Good to hear. Glad they finally came to the party for you. Shame it needed you to call them on it in the first place, but better late than never. Supplying the hire car over that time is a plus; nice to know they have improved. I will give them a go as it is much more convenient getting the car serviced in town. Much easier than trying to time them with a trip to Perth in the school holidays. And I would rather support the local business in town, as long as they are competent.

Thanks for the update/reply. Greatly appreciated.


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KoroKoro (Member ID: X-4028)
Nissan X-Trail T32 4x4 ST (Petrol)
Location: Kalgoorlie, WA.
Guess I'd better drive out bush for some prospecting now..
11/Jan/2015, 1:48 am Link to this post Send Email PM   Send Private Message Blog
 
JLMUIR Profile
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Date Registered: 01-2015
TOTAL POSTS: 181
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Hi All,

Bought my 4WD TL X-Trail (T32) from Nissan Chullora a couple of weeks ago. The entire purchase experience was excellent, with the Salesman (Saad) looking after me very well. I think I got an excellent deal. It has had its 1000 km service already and things are running well. Even though the fuel economy is good, can't seem to get it anywhere near the claimed consumption, though haven't taken it on a long trip yet.

Cheers

John

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John - X-4060 (c)

T32 TL 4WD Gun Metal Grey
7/Feb/2015, 1:53 pm Link to this post Send Email PM   Send Private Message Blog
 
AugustusXTrail Profile
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Date Registered: 07-2013
Location: Cowes Phillip Island Victoria
TOTAL POSTS: 123
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Re: Nissan Dealer Experience (The Good & Bad)


It's really sad to see so many horror dealership tales of woe here.

So how about some really nice news for a change.

We have bought 2 Nissan T31's from Ferntree Gully Nissan a 2010 and 2013, both TS Diesel manuals. if we had of had a bad run we wouldn't have gone back a second time!

Ferntree Gully Nissan is "The Most Awarded Dealership On the Planet!"

They deserve it too! Because they work really hard to make sure your Nissan owning experience is second to none!

This dealership handles all models, yep they are allowed to service the Mighty GTR! Nissan don't trust you with that one unless you are the best in the business!

Ferntree Gully Nissan have treated us like one of the family! If you live in Melbourne, or within a reasonable drive go try them for at least one service! You won't be disappointed. You will be back! Also the best price genuine Nissan servicing in Melbourne!

We have sadly had some warranty issues with both Exys. Ferntree Gully Nissan went into bat on our behalf everytime and got them sorted!

I can't praise them enough!

Give them a go!

Off ta get Muddy emoticon
26/Nov/2015, 7:09 am Link to this post Send Email PM   Send Private Message Blog
 
TopGun65 Profile
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Date Registered: 07-2015
TOTAL POSTS: 145
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Re: Nissan Dealer Experience (The Good & Bad)


G'day,
 Here's a great Nissan Dealership story. We left at [sign in to see URL] am and were making our way home from Caloundra in Qld to Campbelltown in Sydney on the Friday prior to the Anzac day long weekend when our Xtrail was having engine problems, spluttering and down on power and stalling a couple of times on the freeway 80k's north of Newcastle. We could've called the NRMA, but instead I phoned the Kloster Nissan Dealership in Hamilton, Newcastle, and spoke to Paul in the Service Department who advised us to try and make it to them and that they would put their diagnostic computer on it. It took us a while, but we made it, and as busy as they were being long weekend, they drove our car straight in and diagnosed that the fuel pump was intermittently low on pressure. If we left our car there to be repaired, the new fuel pump would have to come up from Melbourne, and being long weekend, that meant we wouldn't be able to have our car until at least Thursday. I had to work Monday, and we still had to get home to Campbelltown, nearly a 3 hour drive. After going through all the options of hire cars, overnight accommadation (which we ended up booking but not needing and getting a refund), Paul, seeing the situation my family and I were in, a long way from home, with night time coming and starting to rain, gave us a near new Qashqai to drive home with. We were ecstatic!!! What a relief!!! Well done Kloster Nissan!!! We left our car in their capable hands and made our way home to Campbelltown, arriving home at around [sign in to see URL] pm. Paul kept us informed as to the progress on our car and on Saturday I drove back to Kloster Nissan Newcastle to pick it up. While I was there, I noticed many happy customers picking up their New Cars, and talking to them, like me, they couldn't praise the service and sales teams enough either. Now, I know its a long way from where I live, but after seeing how they treated my family and I in our time of need, going over and above their duty, when it comes time for me to buy a new Nissan or any other make for that matter, I will be buying it from a Kloster Dealership in Hamilton, Newcastle.

 Thanks again Paul and the Service Team at Kloster Nissan, Hamilton, Newcastle. emoticon

Last edited by TopGun65, 30/May/2016, 5:02 pm


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Eric
X-4282 (c)
Glen Alpine, Sydney
2010 T31 Cvt STL
2/May/2016, 7:04 pm Link to this post Send Email PM   Send Private Message Blog
 
jalalski Profile
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Date Registered: 02-2004
Location: SUTHERLAND, SYDNEY
TOTAL POSTS: 28956
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Now that's a happy story and an awesome level of customer service we would like to hear more of about Nissan dealers. Thanks for sharing Eric.

Last edited by jalalski, 2/May/2016, 7:24 pm


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2/May/2016, 7:24 pm Link to this post Send Private Message MSN Blog
 
TopGun65 Profile
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Date Registered: 07-2015
TOTAL POSTS: 145
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Re: Nissan Dealer Experience (The Good & Bad)


My pleasure Jalal. It's great when you're doing 110 kph and all is well, but when something goes wrong, it's fantastic to be so well looked after. I will be making the trip up the M1 when the time comes. What a nice car that Qashqai was to drive, I didn't want to give it back, LOL. emoticon

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Eric
X-4282 (c)
Glen Alpine, Sydney
2010 T31 Cvt STL
2/May/2016, 8:34 pm Link to this post Send Email PM   Send Private Message Blog
 
tj81 Profile
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Date Registered: 05-2014
TOTAL POSTS: 55
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Bought our T31 Diesel Manual from Rex Gorell in Geelong, has been serviced there relgiously ever since, sometimes even a thousand k's or so early.

We have had what i would consider to be sub standard service from them ever since.

They were advised at the 1000km check, that the hand brake was not holding the car on even the slighest angle, and that it was particularly dangerous as our driveway slopes down towards the road. We did not want the vehicle rolling out of the driveway, onto the road, possibly hitting someone and ending up in the front of the house across the road.

Received the vehicle back after the 1000km check, was told the hand brake had been adjusted. Still the hand brake would not hold the vehicle.

Was taken back to them the next week, same story, the hand brake had been adjusted. Whilst the hand brake felt harder to apply, and not as much movement, the car stil would not hold. When we phoned them, their response was the hand brake shoes needed "bedding in" and to see how it goes untill the next service.

Sorry, this is a brand new motor vehicle, it should not need "bedding in" especially for a safety item such as this, that would in fact, fail a RWC.

Next service we complained again about the hand brake, advised them that if it was not fixed this time, that we would be taking our complaint up the chain. Car was dropped off for the service at 8:30am advised we needed it by 3:00pm to pickup our son from Daycare. No call at 2:30, called them instead, advised it was waiting for a "test drive" Arrived at 3:00pm to pickup, still no test drive, waited 20 minutes for some 1st year appretice to take it literally 300m around the dealership before it was "ready"

The next service after that was the same, car was dropped in first thing, was asked to be ready by mid afternoon, was not ready when requested. For a simple oil and filter change, 6 or 7 hours is not an unreasonable expectation for the work to be completed within.

On the third scheduled service, on top of the tardy attitude in getting the work completed on time (again 6-7 hours) at 30,000kms we are told that the original tyres would need replacement before the next service... (Checked the tread depth myself, from new they were only roughtly 25% worn)

Surprisingly so far, after each service we had only received one follow up phone call (the 1000km check over)

Wife tells me at each and every occasion she has requested them to update our contact details as they were incorrect (even though correct at 1000kms?)

At about 35,000 ks we had the engine light come on. Scanned it and found it was the EGR System so at least i knew it was safe to drive. Wanted to test Nissan out so we called them and advised we had an MIL on, and we would like to get it sorted out asap. To my surprise we were told they were quite busy this week, and would not be able to look at it untill next Thursday !! (this was on a Monday morning) So i thought id test them at little more, i said given this is a MIL light, can you tell me if the car is safe to drive? Was told "it should be" ok until they can get it next thursday. Wasnt good enough im my opinion, so ended up having it looked at [sign in to see URL] figure. Didnt bother telling them i already knew it was the EGR, wanted to see what they said. Gave it a clean, cleared code and said if it happens again will need to order a replacement.

Once again no follow up phone call.

So it then went in for its 40,000 service. Little fella now at school so dropped vehicle in after doing school run at 9:00am asked for it to be ready by 2:30pm in time to pickup from school. Granted this is a larger service with brake fluids, gearbox and transfer oils. didnt think it unreasonable for 5.5 hours, certainly not that much labour involed. Prior to leaving the vehilce, MFWAF advised them now for the 4th time to correct the contact details, and to call me if there were any issues noted. Vehicle once again not ready on time, had to arrange alternate pickup arranements for son from school. Now heres the good part. Tyres apparrently have 15-20K left on them, after being told 10,000kms ago that they were due for replacement within that time. Also now told the rear brake pads are in need of replacement, as they are under spec. Fronts however are good for another 10,000. Sounds fishy to me, fronts should be lower than the rears.

Surprise surprise a lovelly sounding young lass calls me the next day to see if everything went well with the [sign in to see URL] i reply well, actually no, id like to talk to someone about being told the tyres needed replacing last service, to now being ok, and that the rear brakes are worn to replacement yet fronts are [sign in to see URL] voice sort of then changed to shock. She advised she would pass on the details to service and have someone call me back ..2 weeks later im still waiting, but not holding my breath.

It just not the way customers should be treated, thankfully, being in the trade, i have the tools available to read codes, measure brake pads and disks, and check tyre wear, so i can tell when im being hussled, but others may not be so fortunate and have to put their trust in what they are being told.

Whilst the X-trail is fantastic for us, im seriously considering moving it on when it runs out of warranty, purely due to the way we have been treated by the "service" department of this dealer.

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Member # X-3683

T31 Xtrail, 4wd TS, 2.0 Diesel Manual. Tempest Blue
Lightforce 170 HID, Nudge Bar
Geelong VIC
2/May/2016, 11:10 pm Link to this post Send Email PM   Send Private Message Blog
 
jalalski Profile
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Date Registered: 02-2004
Location: SUTHERLAND, SYDNEY
TOTAL POSTS: 28956
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Hi Tim,

Sorry to hear about your bad run with your local dealer.

I was with you the whole way until you got to the 40,000kms service and asked for the car to be ready by 2:30pm after dropping it off at 9:00am. If I was the service manager at that dealership I would tell you straight away that it's impossible for it to be ready by that time. The 40,000kms service according to the maintenance schedule is a 3 hour service (just labour) and obviously your car is not the only one being services that day, so 5.5 hours to have it ready is impossible. The poor customer service in this instance is not that they didn't have the car ready for you to pick-up at the requested time of 2:30pm, it was poor of them not to manage and set your expectations correctly and tell you upfront that it can't be done.

For such services which are considered a major service interval I make sure I drop the car off at 7:30am and pick it up at 3pm

I had bad experiences with other car manufacturers as well, so selling a good car because of a failed dealer experience is a bit extreme and I would certainly try another dealer (if possible) before doing that.

Last edited by jalalski, 2/May/2016, 11:40 pm


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