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af3556 Profile
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Date Registered: 01-2006
Location: Wollongong
TOTAL POSTS: 74
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Nissan Dealer Experience (The Good & Bad)


Hi All,

Had my 60,000 service done today at Randwick Nissan, Sydney (first for my ownership of the exy) and just thought I'd offer my comments for comparison.

In addition to the 60k service, I asked for three faults to be explicitly examined and fixed: loose handbrake, poorly-retracting driver's seatbelt, and squeeky driver's side rear suspension (squeeks when getting in and out of the car)

The good:
- were reasonably efficient (very busy ~7:45 AM when I dropped the car off but didn't keep anyone waiting too long)

The not so good:
- fixed only one of the three problem reports (fixed the handbrake, sprayed something smelly on the seatbelt to little effect, claimed the squeek was due to the cargo barrier!? - must've misunderstood my request...)
- wanted to charge me $300 for replacing front (only) brake pads + machining discs (my car's under lease, so fortunately they did the work at the lease company price, 127 parts + 77 labour)
- a bit over $30 for wiper blades!
- neglected to stamp the log book
- no car wash :-( (and it really needs it too after last weekend!)

Sooo, I think I might try one of the other dealers at 70k (though I'll have to find one that does a loan car, Randwick's only a hop skip and a jump to work for me...)

Ben

[edit: added 'Sydney'; I forget this is a national (global!) forum :-)]

Last edited by jalalski, 30/Sep/2011, 10:44 am


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22/Feb/2006, 9:52 pm Link to this post Send Email PM   Send Private Message
 
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Date Registered: 02-2004
Location: SUTHERLAND, SYDNEY
TOTAL POSTS: 28983
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Re: Dealer experience: Randwick Nissan (Sydney)


Hi Ben,

Thanks for sharing your 1st service experience with us. Much appreciated.

Please note that we had quite a lengthy thread about dealer experiences which turned into a massive bagging exercise (with some good and valid points raised too), but we have decided to close that thread due to "political" reasons.

By "political" I mean potential deformation claims by the dealers and/or Nissan Australia, if the claims members are making are not true or misleading/damaging.

We have set a very clear forum rule in this regard to protect ourselves from the above as Forum Owners and this is an extract taken from the forum rules which you and any member making such posts need to acknowledge and be aware of:


A person/member posting specific details about a business and/or dealership is fully responsible for the content of that post.

Should this lead to a legal action being taken against such claims, Australian X-Trail Forum will take no part or involvement in such cases and the member will be fully responsible to resolve this matter outside of this forum.


I do not wish to enter into a debate about this matter, as I'm simply trying to avoid putting our forum in a difficult position when it can be avoided.

Please consider the above carefully.


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22/Feb/2006, 10:17 pm Link to this post Send Private Message MSN Blog
 
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Date Registered: 02-2004
Location: Panania, Sydney
TOTAL POSTS: 2852
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Re: Dealer experience: Randwick Nissan (Sydney)


Ben, the "squeak" from the rear when getting out of the car may be what many of us have already experienced, and has been identified as the rear brakes slightly moving. It's nothing to worry about.

I would like to comment in regards to them performing (and charging) for items of service without consulting you first (as it seems) - I am sure they have a right to contact you before they go and perform any additional work to the car, and then force you to pay for it come time to collect the car. This would be the same no matter where you go. I just wanted to clarify whether you got a phone call about the brake pads and machining before you collected the car from it's service.

I recently had the same problem (different company, only I received a phone call and refused them permission to do the work) and upon further research I have found there's barely enough meat in the discs to have them machined legally (and if yours has done 60,000 then I would assume they'd be almost beyond the point of being able to be machined while still renmaining within the legal thickness). I posted details about this in the "replacement brakes" thread yesterday or the day before.



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23/Feb/2006, 6:45 am Link to this post Send Email PM   Send Private Message MSN Yahoo Blog
 
af3556 Profile
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Date Registered: 01-2006
Location: Wollongong
TOTAL POSTS: 74
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Re: Dealer experience: Randwick Nissan (Sydney)


Jalal (re. defamation): oh yeah, I'm all too familiar with that little number, having been (groundlessly) threatened by a two-bit business some time ago. Australian laws really suck in this area. Can see your point and share your concerns re. the forum :-)


Rich: they did call before doing the work, though it's kind of a moot point as unless you've already planned and researched for the work, you can't really say no. As far as machining goes, I don't think they really did anything more than a "skim" over the discs - the surface was still slightly "rusty" when I picked the car up.


I found the forum guide last night - very informative! Didn't realise how simple the pad replacement was. (The dealer charged about an hour's labour for that part of the service!)

Rgds,
Ben

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23/Feb/2006, 1:07 pm Link to this post Send Email PM   Send Private Message
 
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Date Registered: 02-2004
Location: Panania, Sydney
TOTAL POSTS: 2852
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Re: Dealer experience: Randwick Nissan (Sydney)


I'd be double-checking they actually machined the discs... The should be completely flat from inside edge to outside edge, with absolutely no ripples, grooves or any lip at the very outer edge of the disc. If there is any of the above, then they have NOT machined them.

As far as I know, most places usually order in a guy that does them when they're still on the car. If this is the case, there would also be tiny scraps of metal shavings all over the inside of your wheel arches, unless they've cleaned-up perfectly afterwards (or they've done them off the car).


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Rich. X-013(c)
'04 S2 ST Auto. Nudge_roofracks_tow_tints_Lightforce_GME_YokoGeoA/T-S_TBS_bashplate_50mm-spacer-lift
Click here to see >300MB of photos and videos All For His Glory.
23/Feb/2006, 4:40 pm Link to this post Send Email PM   Send Private Message MSN Yahoo Blog
 
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Date Registered: 01-2006
Location: Wollongong
TOTAL POSTS: 74
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Re: Dealer experience: Randwick Nissan (Sydney)


I must be the only one here who hasn't installed a K&N filter - well, I figured I'd check it out.

First step - have a squiz at the existing filter. According to my 60,000 km service report (car's now at ~[sign in to see URL]), the filter was "removed and cleaned". Well, you be the judge:

in or sign up to see linked image content--

I've not a great deal of experience here, but I'm prepared to claim that my filter is grotty as all heck and no way was "removed and cleaned" two weeks ago.

I'd like to get a "second opinion" before I go have a little talk with the service manager.

Ben

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9/Mar/2006, 9:38 pm Link to this post Send Email PM   Send Private Message
 
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Date Registered: 02-2004
Location: SUTHERLAND, SYDNEY
TOTAL POSTS: 28983
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Re: Dealer experience: Randwick Nissan (Sydney)


Looks to me that it has NOT been touched!

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9/Mar/2006, 9:54 pm Link to this post Send Private Message MSN Blog
 
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Date Registered: 02-2004
TOTAL POSTS: 339
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Re: Dealer experience: Randwick Nissan (Sydney)


Ben
I would show them and ask about it. I havnt looked at an exy airfilter for a year now but I did have a filter that looked pretty bad after a short period (moist) and it was new. Problem was that it was a dodgy one and wasnt the correct size so they replaced it no probs.

But have you been anywhere since last service - its hard to guage from a picture but parts of the filter look pretty clean and two sections moist and dirty. There is also a line running accros it that seems to indicate the filter has had something run accross it (or hit)

If the manual only says clean the filter - about all you can do with those filters is give them a shake to get dust out. Really if you get take them in the dust you should replace them more frequently. SeeMaintenance Schedule for Severe Driving Conditions
][sign in to see URL]

To be honest I dont know about the squeek or seat belt but $300 for getting pads changed and discs machined at a DEALER may not really be too bad - I it can be cheaper at other places. Also you cant machine them at home emoticon

Regarding stamping the book - I dont think that is a unique event - it can just happen. As long as you have the receipt you are fine. But the main thing is make sure they entered it in the computer.

Pete
10/Mar/2006, 12:08 am Link to this post  
 
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Date Registered: 01-2006
Location: Wollongong
TOTAL POSTS: 74
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Re: Dealer experience: Randwick Nissan (Sydney)


Pete wrote:
quote:

But have you been anywhere since last service



Nah - that's the thing, I've just been on the work commute since the service (highway and city roads all the way). The dirt's "old dirt" too, it's really caked in and I can't imagine a filter could get that way after only two weeks of onroad driving - if that were so, it'd be caked solid after 40,000 km! (the normal service schedule replacement distance)


Spoke to a bloke at the service desk today. He acknowledged that is was possible that the filter had not been "inspected and cleaned" as stated on the service work record. The service manager was off today and apparently will call me on Monday.

I've pretty much decided to forgo the dealers altogether in future and send both my cars to a local mechanic. The local guy has done some inspection work for me, and seems to have direct concern for the quality of his work (word of mouth and repeat business must count a lot for a owner-operator workshop).

Ben

[Edits: added reply to Pete, rephrased my comment on my visit to the dealer :-)]

Last edited by af3556, 10/Mar/2006, 7:40 pm


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10/Mar/2006, 7:32 pm Link to this post Send Email PM   Send Private Message
 
Bluey42 Profile
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Date Registered: 09-2005
TOTAL POSTS: 106
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Re: Dealer Experience (The Good & Bad)


Well, Jalal directed me here. So here goes.

All I can say is that every experience sales and service I and a few of my friends have experienced at Macarthur Nissan have been the pits. I was wondering whether to send complaints to their CS dept in Melb but sometimes I have to take my cars their (macarthur) (local) and dont wish to upset them.. They have missed sales from me for a pulsar and an exxy just because of their sales staff attitude. Their service have blocked legit (in my opinion) claims and once apologised to me cos they got it wrong but they still havent fixed the damn problem.

On this subject.

Ryde Nissan. Crap too for pre pickup checks. First day out 1 even gravel road car wont start. They forgot to tighten the battery terminals!! Also wrong screws in rear scratch plate, took back for replacement, had for day and then said we dont have the parts.. its 2 chrome screws!!! Took to my mech and he put them in for nicks.

I love the cars hate the service.

Regards
Bluey.



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