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petersxtrail Profile
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Date Registered: 02-2004
TOTAL POSTS: 339
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Re: Recall Catalytic Converter Breakage


Sorry meant to add these:
Just for info there were 207 recalls for cars in australia between 2000-2004, many affecting an entire range (such as Honda prelude .xxx xxx xxx)

The organisation responsible for monitoring recalls in australia is
Dept of Transport and Regional Services . At this link they provide your rights and a description of their responsibilities

Have a nice weekend
11/Feb/2005, 11:37 pm Link to this post  
 
GeoffM Profile
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Date Registered: 07-2004
Location: Sydney
TOTAL POSTS: 258
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Re: Recall Catalytic Converter Breakage


quote:

jalalski wrote:

No need to be sorry Pete, you have actually highlighted Nissan's incompetence!

I'm astonished by the fact that Nissan would inform a government party about the recall and agree for it to be displayed publicly, yet they would not update their own site with this information and even worse not inform the dealers about it.



The nissan site is not designed for dynamic content. I imagine that they outsourced the development and maintanance of it to a 3rd party with a once-a-month update clause of something similar. Its really just a promotional brouchure, and doesnt claim to be the first point of call for technical info.

quote:


How unprofessional is that?

To make the matter even worse, their regional office confirms the recall, yet head-office are trying to keep it hush hush.

What is the logic behind this strategic move by Nissan Australia?


Thats a bit odd. But I'd say the procedure is 1. Notify government, 2. Formulate a mechanical stategy (there are many 1000's of xtrails out there. 3. Get dealers involved and up to speed. 4. notify owners.
Peter just intercepted 1 early.
quote:


What I would like to know now is there any legal rights that a nissan owners currently suffering from this problem entitled to under the current 1/2 announcement and would nissan cover this by the recall if someone shows-up at their door-step with this problem now before they finally wake-up and make a public announcement?



The gov recal is the public announcement.

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13/Feb/2005, 6:33 pm Link to this post Send Email PM   Send Private Message Blog
 
jalalski Profile
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Date Registered: 02-2004
Location: SUTHERLAND, SYDNEY
TOTAL POSTS: 29092
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Re: Recall Catalytic Converter Breakage


quote:

GeoffM wrote:

The nissan site is not designed for dynamic content. I imagine that they outsourced the development and maintenance of it to a 3rd party with a once-a-month update clause of something similar. Its really just a promotional brochure, and doesn’t claim to be the first point of call for technical info.



How do you know that the nissan site is not dynamic or being outsourced? It certainly looks pretty dynamic to me when it comes to new model line-ups and other nissan related sales info. and I can only assume that even if it is as you say outsourced, that surely they would have made arrangements for important info. such as the recall section to be updated more often. It needs to be made the 1st point of call for all nissan related queries and announcements, as this where you would expect current nissan owners to get their information from.

quote:


Thats a bit odd. But I'd say the procedure is 1. Notify government, 2. Formulate a mechanical strategy (there are many 1000's of xtrails out there. 3. Get dealers involved and up to speed. 4. notify owners.
Peter just intercepted 1 early.



Odd it is Geoff. I have nothing against their procedures, no matter how long it takes to arrange for the recall notifications to be sent-out, but surely they would have expected people to find-out this info. publicly (I think that was the purpose of the announcement being made) and surely they would have anticipated calls and inquiries about the matter from owners. Why aren't they coming forward with the info? and at the very least an open comms to nissan owners AND dealers advising them of them of they're actually doing as part of their standard procedure and the associated time-line?

quote:

The gov recal is the public announcement.



So, you're saying that some xtrail owner who thinks he has the same symptoms, can actually print this recall info. and go to a nissan dealer and expect them to honour it even without them knowing anything about it?


Last edited by jalalski, 15/Feb/2005, 3:39 pm


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13/Feb/2005, 7:40 pm Link to this post Send Private Message MSN Blog
 
GeoffM Profile
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Date Registered: 07-2004
Location: Sydney
TOTAL POSTS: 258
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Re: Recall Catalytic Converter Breakage


quote:

jalalski wrote:

quote:

GeoffM wrote:

The nissan site is not designed for dynamic content. I imagine that they outsourced the development and maintenance of it to a 3rd party with a once-a-month update clause of something similar. Its really just a promotional brochure, and doesn’t claim to be the first point of call for technical info.



How do you know that the nissan site is not dynamic or being outsourced? It certainly looks pretty dynamic to me when it comes to new model line-ups and other nissan related sales info.


They have plenty of lead in time. I speculate that its outsourced as nissan is a car company not a web centre. Probably outsourced internationally for each nissan site.
quote:


and I can only assume that even if it is as you say outsourced, that surely they would have made arrangements for important info. such as the recall section to be updated more often. It needs to be made the 1st point of call for all nissan related queries and announcements, as this where you would expect current nissan owners to get their information from.


Maybe, maybe not. My impression is its a sales brochure. I havent seen many changes at all in the last couple of years.


Odd it is Geoff. I have nothing against their procedures, no matter how long it takes to arrange for the recall notifications to be sent-out, but surely they would have expected people to find-out this info. publicly (I think that was the purpose of the announcement being made) and surely they would have anticipated calls and inquiries about the matter from owners. Why aren't they coming forward with the info?


Dont know. Perhaps the wheels grind slowly at nissan hq.
quote:


and at the very least an open comms to nissan owners AND dealers advising them of them of they're actually doing as part of their standard procedure and the associated time-line?

So, you're saying that some xtrail owner who thinks he has the same symptoms, can actually print this recall info. and go to a nissan dealer and expect them to honour it even without them knowing anything about it?


At the moment it would seem not. But even when I enquired about the crank sensor fix at my local dealer (I brough the car 2nd hand), the wouldnt do it without a written notice from nissan, to tell him which job number and which parts were required.
quote:


I just hope we have a nissan person here on line who can clarify their procedures when it comes to recalls and how long does it take to be actioned. I sure do hope that it takes less than the head-office (technical dept.) responding to a phone call, which is basically *never* emoticon


You may have scared them off. emoticon

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13/Feb/2005, 9:44 pm Link to this post Send Email PM   Send Private Message Blog
 
jalalski Profile
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Date Registered: 02-2004
Location: SUTHERLAND, SYDNEY
TOTAL POSTS: 29092
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**It's Official-Finally**Recall Catalytic Converter Breakage


http://www.nissan.com.au/owningNissan/recallInformation_index.asp

Series II guys. You're off the hook emoticon

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15/Feb/2005, 3:23 pm Link to this post Send Private Message MSN Blog
 
boults4545 Profile
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Date Registered: 12-2004
Location: brisbane
TOTAL POSTS: 42
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Re: Recall Catalytic Converter Breakage


hi guys just a quick update,

the car went into nissan on friday and they fixed our air-con selecter free of charge out of warranty without us asking.

they also took the car for a good test drive (around 7ks) and couldn't detect a problem. The foreman invited my gf to go for a drive with him on to show him the problem, this is happenning on wednesday, so i will keep u posted on the outcome.

full points to nissan for their service this time so far!

cheers
blake
15/Feb/2005, 3:26 pm Link to this post Send Email PM   Send Private Message
 
jalalski Profile
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Date Registered: 02-2004
Location: SUTHERLAND, SYDNEY
TOTAL POSTS: 29092
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Re: Recall Catalytic Converter Breakage


Hi Blake,

What "problem" was foreman looking for when he test drove the car for 7kms and what are you going to show him on Wednesday?

Sorry, I got a bit confused and I'm not sure if you're still talking about the air-con switch selector or something that is directly related to the above recall.

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15/Feb/2005, 3:33 pm Link to this post Send Private Message MSN Blog
 
boults4545 Profile
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Date Registered: 12-2004
Location: brisbane
TOTAL POSTS: 42
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Re: Recall Catalytic Converter Breakage


back on page 1 of this conversation is where i wrote the dramas we had in december.

recently the early signs of this have started again ie lack of power and change in exhaust tone. Our car has had aftermarket sound proofing and it is hard to hear the car running at all so I can see how they have missed it.
15/Feb/2005, 3:39 pm Link to this post Send Email PM   Send Private Message
 
jalalski Profile
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Date Registered: 02-2004
Location: SUTHERLAND, SYDNEY
TOTAL POSTS: 29092
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Re: Recall Catalytic Converter Breakage


Yep got it Blake, sorry, I must have got too carried away chasing-up nissan about the recall and must have overlooked your post. Sorry about that.

It's good to hear that they're prepared to look at it even if the car is no longer under warranty. That's a plus for nissan in this case.

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15/Feb/2005, 3:44 pm Link to this post Send Private Message MSN Blog
 
boults4545 Profile
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Date Registered: 12-2004
Location: brisbane
TOTAL POSTS: 42
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Re: Recall Catalytic Converter Breakage


Ok, she took the xtrail into Nissan to see the foreman this morning and they went for a drive. Apparently according to him all xtrails are experiencing the same problem as ours. Slightly sluggish starts and a slight exhaust rattle or change in tone that goes away gradually about 15min after start up resulting in a bit more power.

The engine is about 20000 ks old, there is a new cat about 5000k old and the throttle body was cleaned at the same time. The air filter is pretty dirty so we will get a K&N one cause I know the difference it made on my 180sx (2 door, 2 litre turbo jap import) and see if that at least helps the problem.

We are advised that nissan aus is aware that this problem is widespread and it may or may not be covered by warranty out of the warranty period. We are also advised to keep driving the car until it either goes away or something more serious develops.

We will write another letter to nissan indicating our dissapointment that the dealer acknowleges there is a problem but they cannot fix or even identify what it is.

anyone else heard of this sounds like now it is unrelated to the cat issue?

With the 180sx i had it put on the dyno and tuned after all the modifications i've had done. Apart from the tuning benefit whenever i think something is wrong with it the mechanic can throw it on the dyno and compare the figures to the original ones and then determine what the extent of the problem is.

Has anyone got a dyno sheet for a stock xtrail?

I guess they should be able to do something similar through the computer on the xtrail anyway?
16/Feb/2005, 11:08 am Link to this post Send Email PM   Send Private Message
 


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