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johnstone Profile
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Date Registered: 11-2005
TOTAL POSTS: 17
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Re: Nissan Relents, agrees to replace faulty Exhaust Catalytic converter - BUT now Dealer Problems


As a new owner, I have never heard of the recall mentioned in this thread.
Is someone able to tell me what year X-Trails are affected by this?
Mine is a 2004 ST Auto.
Thanks,
10/Apr/2006, 10:46 pm Link to this post Send Email PM   Send Private Message
 
jalalski Profile
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Date Registered: 02-2004
Location: SUTHERLAND, SYDNEY
TOTAL POSTS: 28956
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Re: Nissan Relents, agrees to replace faulty Exhaust Catalytic converter - BUT now Dealer Problems


The recall in its full glory and details is mentioned in the main chat area ]HERE

And also in the official Nissan Australia website ]HERE which lists the affected xtrail by their VIN range.

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10/Apr/2006, 10:52 pm Link to this post Send Private Message MSN Blog
 
johnstone Profile
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Date Registered: 11-2005
TOTAL POSTS: 17
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Re: Nissan Relents, agrees to replace faulty Exhaust Catalytic converter - BUT now Dealer Problems


How can i tell if my Xtrail has been to have the recall repair job done? I bought it second hand.
11/Apr/2006, 7:56 pm Link to this post Send Email PM   Send Private Message
 
jalalski Profile
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Date Registered: 02-2004
Location: SUTHERLAND, SYDNEY
TOTAL POSTS: 28956
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Re: Nissan Relents, agrees to replace faulty Exhaust Catalytic converter - BUT now Dealer Problems


quote:

johnstone wrote:

How can i tell if my Xtrail has been to have the recall repair job done? I bought it second hand.



Once you have identified that your VIN is within the recalled range (as per the Nissan website) you can ask your dealer to access the central Nissan Database for confirmation that a recall inspection has been carried-out.

Also, look at the inner part of the driver's side door (where the hinges are) for the recall sticker, if it has a small square white sticker, it means it has been checked. If you don't see the recall sticker approach your dealer.

If the dealer doesn't come to the party, call Nissan Australia customer service and they will help you. While you at it, ask them to amend owner details in the database with your name and address, so you get all future notifications.



Last edited by jalalski, 11/Apr/2006, 8:06 pm


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11/Apr/2006, 8:04 pm Link to this post Send Private Message MSN Blog
 
johnstone Profile
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Date Registered: 11-2005
TOTAL POSTS: 17
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Re: Nissan Relents, agrees to replace faulty Exhaust Catalytic converter - BUT now Dealer Problems


OK, thanks Jalal,

John
12/Apr/2006, 10:23 pm Link to this post Send Email PM   Send Private Message
 
Dunoon Profile
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Date Registered: 06-2005
Location: Orange, NSW
TOTAL POSTS: 269
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Re: Nissan & the Dealer come good re faulty Exhaust Manifold/Cat.converter


At last, all is well.

Nissan, after an initial refusal and then some prompting agreed to replace the faulty manifold/[sign in to see URL]. The dealer fitted it into the X-trail after "my" replacement part was given to someone else and now all is well after some delay and four round trips of 140k each. I did score almost a full tank of fuel for my trouble which I appreciated.

By virtue of the fact that they had another replacement manifold to do, it seems some other esky's are still having manifolds replaced also!!!

My problem was the boss that is welded onto the manifold (and where the O2 sensor is screwed), had cracked the weld. The dealer told me that when they finally removed the manifold the gap had opened up "a lot", for some reason. This anticipated fault was the reason for recall No. P5206 on 3/2/05.

I also asked them to reset the CPU as I believe the crack was causing the car to run rich, as my fuel consumption had increased a lot in recent weeks.

I appreciate what Nissan and the dealer did for me but only wish that it could have happened without all the hassle and tension.

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John,
From Orange NSW.
My rides are:
2002 TI Auto (Series 1) in Twilight, and
2007 Maxima in Bright Silver
2008 Piaggio MP3 400 in Black
Member number: X165
13/Apr/2006, 4:20 pm Link to this post Send Email PM   Send Private Message MSN Blog
 
jalalski Profile
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Date Registered: 02-2004
Location: SUTHERLAND, SYDNEY
TOTAL POSTS: 28956
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Re: Nissan & the Dealer come good re faulty Exhaust Manifold/Cat.converter


quote:

Dunoon wrote:
I appreciate what Nissan and the dealer did for me but only wish that it could have happened without all the hassle and tension.



Hi John, nothing comes easy these days, even if we're right, we have to prove we're right and spend time and effort doing so. It is sad indeed, but it is the reality of the modern age we live in.

I'm glad your problems are over and happy to hear the good outcome (including the free fuel tank which I expected to happen)

Enjoy your exy and put this experience behind you emoticon


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13/Apr/2006, 6:53 pm Link to this post Send Private Message MSN Blog
 
danon7 Profile
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Date Registered: 08-2006
Location: Qld., Australia.
TOTAL POSTS: 3
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not a very pleasant experience on me


It was Friday when my O2 sensor just suddenly fell off without warning and having a loud exhaust noise is just too embarrassing to bear especially when you are driving something like an X-trail so I immediately went to the garage (autoleaders) and they were helpful enough to help me. After several calls they informed me that nissan's parts dept. have already did one with another xtrail and they quote me for something like au$1,100.

They (autoleaders) suggested me to "gold coast mufflers" also where they fixed one for just au$600. I’ve got 2 fulltime jobs and have not got the time to run around so I decided to have it fixed instead, I was booked on Monday. During Saturday and Sunday (in which I also work) I’ve decided to use a few moments of my free time to search for a solution but to no avail. I had no choice but to have it fixed for au$600 which is a lot of money.

So Monday, after 6 hours the thing was fixed. The shop owner said that the factory made one is also an extractor so they cut the cat. converter and welded a new one and new O2 relocated. I was actually happy with the result but when I learned later on that there was a recall on this one I felt a bit depressed. Last month I had the xtrail fixed with the fuel pipe recall, when I ask the service front desk person about other existing recall if there is any, he said that none and it's the only one.

Even why was I not notified thru mail to the fact that they already have my details when they did the fuel pipe recall? Take note that I was put on the list for 3 months, plenty of time! And why would they quote someone with a price when in fact the item is part of a recall? Even the nissan's website should have all the known recalls in an easy to find page. I could do a lot with au$600 I felt that I was robed, kept in the dark, I don't know what to call it but I was really feeling down at the moment. I don't blame anyone I’m just confused, it was not a pleasant experience, maybe if I had more time I could have found out about the recall, or maybe that *person* from Nissan service dept. has to be blamed.

Dan
xtrail '02 Ti

Admin Edit: Please refrain from using bad language on the forum even if it is coded

Last edited by jalalski, 22/Aug/2006, 9:07 pm


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2002 Ti
22/Aug/2006, 8:58 pm Link to this post Send Email PM   Send Private Message
 
NPC73 Profile
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Date Registered: 12-2004
Location: Mount Isa, QLD
TOTAL POSTS: 1247
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Re: Nissan & the Dealer come good re faulty Exhaust Manifold/Cat.converter


Dan,

With the age of your X-Trail Nissan may have assumed that the "Catalytic Converter & O2 Sensor Breakage" recall had been already carried out since you have also done the "Fuel Filler Tube Rust" recall, hence the reason they never said anything.

They cover themselves by sending you a recall notice (weather you get it or not) and the onus is then back onto you the customer to ensure that the recall is then carried out. As a vehicle owner you have a responsibility to ensure that your vehicle is current with all recalls to which are advertised publicly by the manufacturer.

For your reference, we have a list of all the recalls to the X-Trail in this thread: ]Official X-Trail Recalls Reference Post

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Noel...
Member ID: X-072 (Retired Administrator)
2003 X-trail, TI, Manual, (Series 1) - (with the works)
2013 Toyota Prado, Manual, Turbo Diesel - (Snorkel-K&N-Full Exhaust, 20" Low Profiles, Chrome Bullbar, HID Spots, + All the Bling!)
23/Aug/2006, 1:16 am Link to this post Send Email PM   Send Private Message MSN Blog
 
danon7 Profile
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Date Registered: 08-2006
Location: Qld., Australia.
TOTAL POSTS: 3
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Re: Nissan & the Dealer come good re faulty Exhaust Manifold/Cat.converter


quote:

NPC73 wrote:

Dan,

With the age of your X-Trail Nissan may have assumed that the "Catalytic Converter & O2 Sensor Breakage" recall had been already carried out since you have also done the "Fuel Filler Tube Rust" recall, hence the reason they never said anything.



jalal, my apology for the coded word.

i may have omitted this in my post as it is getting longer but i specifically ask them if they have any other previous recalls for the car (and they know i am the second owner) the frontdesk person said "no, this is the first one". the car doesn't even have the recall code sticker as mentioned in the forum.

dan


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2002 Ti
23/Aug/2006, 5:15 pm Link to this post Send Email PM   Send Private Message
 


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