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basshead Profile
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Date Registered: 02-2004
Location: Panania, Sydney
TOTAL POSTS: 2852
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Re: NISSAN REFUSED assistance re faulty Exhaust Catalytic converter/manifold


quote:

Dunoon wrote:

Nissan's story so far is that as the recall check of the oxygen sensor boss was done it must have then been ok and they have no further obligation.



AThe way I see it is: If your X-Trail had been serviced (correctly) and the problem rectified, it would've received a sticker in the door pillar or stamp in the service booklet to indicate the relevant recall number, thus eliminating Nissan's responsibility if any further damage had occurred. If there's no sticker, then that particular recall hasn't been done, and it's still Nissan's responsibility to rectify it, regardless of the age of the vehicle (they might argue with you if you're not the first/original owner, but I can't see how that would make any difference).


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Rich. X-013(c)
'04 S2 ST Auto. Nudge_roofracks_tow_tints_Lightforce_GME_YokoGeoA/T-S_TBS_bashplate_50mm-spacer-lift
Click here to see >300MB of photos and videos All For His Glory.
3/Apr/2006, 5:16 pm Link to this post Send Email PM   Send Private Message MSN Yahoo Blog
 
Rybky Profile
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Date Registered: 08-2005
Location: Sydney
TOTAL POSTS: 542
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Re: NISSAN REFUSED assistance re faulty Exhaust Catalytic converter/manifold


quote:

basshead wrote:
AThe way I see it is: If your X-Trail had been serviced (correctly) and the problem rectified, it would've received a sticker in the door pillar or stamp in the service booklet to indicate the relevant recall number, thus eliminating Nissan's responsibility if any further damage had occurred. If there's no sticker, then that particular recall hasn't been done, and it's still Nissan's responsibility to rectify it, regardless of the age of the vehicle (they might argue with you if you're not the first/original owner, but I can't see how that would make any difference).



I would say that even if the recall was already done, they are still liable if the replacement part develops the same fault that the recall was meant to fix. This would indicate that the replaced part has the same fault and therefore the issue was not resolved satisfactorily.

The facts are that a very specific recall in relation to a cracked manifold around the O2 sensor was issued, for a recall to be issued this has to be a serious problem and potential safety risk. If your car has developed this fault then they have already admitted liability in the form of the recall - no arguments.

This is not a "wear and tear" part after all.

Adam

Last edited by Rybky, 3/Apr/2006, 6:05 pm


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- Adam (MY04 Titanium Ti-L)
Full Hi-Tech exhaust,Koni shocks,Whiteline rear s/bar,front strut bar,K&N filter,eyelids,Pioneer DVD+iPod+Veh Dynamics+rear view camera
3/Apr/2006, 5:25 pm Link to this post Send Email PM   Send Private Message
 
jalalski Profile
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Date Registered: 02-2004
Location: SUTHERLAND, SYDNEY
TOTAL POSTS: 28932
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Re: NISSAN REFUSED assistance re faulty Exhaust Catalytic converter/manifold


Rich,

Further to what Adam already stated, the recall inspection was more than a visual one, they had to remove the O2 sensor to check for any breakage, by doing so, they were the only ones who touched the O2 sensor and potentially caused the boss to crack if not fitted and/or tightened correctly (over tightened I should say)


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Dunoon Profile
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Date Registered: 06-2005
Location: Orange, NSW
TOTAL POSTS: 269
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Re: Nissan Relents and agrees to replace faulty Exhaust Catalytic converter/manifold


Great News - the Orange dealer has advised that Nissan will replace my faulty manifold/[sign in to see URL] as soon as the part arrives - within a day or two I am told.

The dealer was very supportive and very surprised at Nissan's original refusal.

It is a great relief to me and somewhat restores my previous ill feelings toward Nissan. I will now probably get another Nissan one day after all. (I would love a new Ti-L)

Thank you to all the guys who offered support and advice, particularly Jalal.

PS: I am the original owner and had the recall checked with a week or two of being advised. The 02 sensor boss was found to be ok and was NOT replaced. The dealer did not place any sticker anywhere or make any notation in my service book.

Last edited by Dunoon, 4/Apr/2006, 5:40 pm


---
John,
From Orange NSW.
My rides are:
2002 TI Auto (Series 1) in Twilight, and
2007 Maxima in Bright Silver
2008 Piaggio MP3 400 in Black
Member number: X165
4/Apr/2006, 5:36 pm Link to this post Send Email PM   Send Private Message MSN Blog
 
Rybky Profile
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Date Registered: 08-2005
Location: Sydney
TOTAL POSTS: 542
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Re: Nissan Relents and agrees to replace faulty Exhaust Catalytic converter/manifold


Really good news!!

I guess they had nothing to lose in trying to avoid the cost, I wonder how many people would just accept the first response and end up paying for repairs out of their own pocket? Not a fair way to do business Nissan!

All good in the end though! emoticon

- Adam

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- Adam (MY04 Titanium Ti-L)
Full Hi-Tech exhaust,Koni shocks,Whiteline rear s/bar,front strut bar,K&N filter,eyelids,Pioneer DVD+iPod+Veh Dynamics+rear view camera
4/Apr/2006, 5:47 pm Link to this post Send Email PM   Send Private Message
 
BRETT72 Profile
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Date Registered: 10-2005
Location: Orange. NSW.
TOTAL POSTS: 1999
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Re: Nissan Relents and agrees to replace faulty Exhaust Catalytic converter/manifold


TOP NEWS MATE !!!!
 I would be getting something in writing this time, detailing that it has been replaced.
 Orange Nissan hey, can't figure them out !!!
 I'm still waiting for my sticker and/or proof the recall was done.

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BRETT72 - X235

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jalalski Profile
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Date Registered: 02-2004
Location: SUTHERLAND, SYDNEY
TOTAL POSTS: 28932
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Re: Nissan Relents and agrees to replace faulty Exhaust Catalytic converter/manifold


Excellent news John!

Common sense finally prevailed after all.

Thanks to Nissan for doing that right thing by their loyal customer emoticon


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NPC73 Profile
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Date Registered: 12-2004
Location: Mount Isa, QLD
TOTAL POSTS: 1247
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Re: Nissan Relents and agrees to replace faulty Exhaust Catalytic converter/manifold


Yes John very good news for you.

I’m sure with most manufacturers including Nissan their first call would be to try and avoid to paying for anything, hence their initial comments to you. It’s really a testing phase to determine how genuine the customer is with the complaint.

In your case you persisted and the outcome is in your favour. For Nissan, it’s just a matter of cutting their losses as there is much more potential loss from a dissatisfied customer than making relatively minor repairs, no matter whose fault it is.

---
Noel...
Member ID: X-072 (Retired Administrator)
2003 X-trail, TI, Manual, (Series 1) - (with the works)
2013 Toyota Prado, Manual, Turbo Diesel - (Snorkel-K&N-Full Exhaust, 20" Low Profiles, Chrome Bullbar, HID Spots, + All the Bling!)
4/Apr/2006, 7:35 pm Link to this post Send Email PM   Send Private Message MSN Blog
 
Dunoon Profile
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Date Registered: 06-2005
Location: Orange, NSW
TOTAL POSTS: 269
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Re: Nissan Relents, agrees to replace faulty Exhaust Catalytic converter - BUT now Dealer Problems


Blxxdy Dealers:

Do other people have the problems I seem to have?

Nissen agreed to replace the cat. converter/manifold at no cost despite the car being out of warranty, but the part was the subject of an earlier recall.

The part was ordered 4th April.

The part arrived at the dealer on 7th April.

The car was delivered to the dealer at [sign in to see URL] on 10th April as arranged and left to have the work done.

An hour later I was phoned and told that "my" part had been put into another vehicle during the morning.

The means another wait, another trip of 140K to have the work done and another wasted half day. And this is after an earlier trip to have the manifold photographed !!!

This is the second time this has happened - the same occured when the crankshaft sensor was replaced at the first recall - 'no part' discovered after the car was left despite having been booked in. - The same dealer.

What am I doing wrong ???

---
John,
From Orange NSW.
My rides are:
2002 TI Auto (Series 1) in Twilight, and
2007 Maxima in Bright Silver
2008 Piaggio MP3 400 in Black
Member number: X165
10/Apr/2006, 6:52 pm Link to this post Send Email PM   Send Private Message MSN Blog
 
jalalski Profile
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Date Registered: 02-2004
Location: SUTHERLAND, SYDNEY
TOTAL POSTS: 28932
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Re: Nissan Relents, agrees to replace faulty Exhaust Catalytic converter - BUT now Dealer Problems


Hi John,

Nothing you can do really, but to be patient.

Paid jobs get higher priority at the dealers than warranty ones. That is the sad reality.

You can voice your concern with the service manager, but I don't think there will be much they can do, except offer you a free oil change (if you're lucky) emoticon


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