Runboard.com
You're welcome.
Australian X-Trail Website Members Rides

Site Search

Facebook Aussie Forum Website Twitter Aussie Forum Website YouTube Aussie Forum Website Flickr PhotoBucket MSN Messenger Skype RSS Feed Events Calendar Admin Mailbox Nissan Australia myNissan Capped Service Fuel Consumption Monitor Tyre Size Calculator Australian X-TRAIL Forum Live Chat

Forum Rules   
   Register for a free global account (learn about it) | LOG IN: globally (click here) (Lost Password?)





Page:
 1  2  3  4  5 

 
jalalski Profile
Live feed
Blog
Friends
Miscellaneous info


Back To Top
Premium



Date Registered: 02-2004
Location: SUTHERLAND, SYDNEY
TOTAL POSTS: 28932
Reply | QUOTE
Re: Exhaust or air noise (front of motor)


Hi Ben,

]HERE is an existing thread that discussed "exhaust" noises as a result of a faulty facrory muffler many of us had replaced under warranty.

Search word: "Exhaust" in the questions & answers, brings up more threads too.

---

24/Mar/2006, 12:51 pm Link to this post Send Private Message MSN Blog
 
Dunoon Profile
Live feed
Blog
Friends
Miscellaneous info

X-TRAIL ENTHUSIAST
 

Back To Top

Date Registered: 06-2005
Location: Orange, NSW
TOTAL POSTS: 269
Reply | QUOTE
Re: NISSAN REFUSED assistance re faulty Exhaust Catalist/manifold


See later update 4/4/06 - Nissan agrees to replace manifold.

UPDATE 30 March 2006 re faulty exhaust catalist.

Nissan has refused to assist re my leaking exhaust catalist due to the time between the inspection when recalled and now.

I am presently waiting for their customer relations department in Victoria to return my call. I am not going to give up without a fight.

Has anyone any advice to offer?


Last edited by Dunoon, 4/Apr/2006, 5:27 pm


---
John,
From Orange NSW.
My rides are:
2002 TI Auto (Series 1) in Twilight, and
2007 Maxima in Bright Silver
2008 Piaggio MP3 400 in Black
Member number: X165
30/Mar/2006, 10:47 am Link to this post Send Email PM   Send Private Message MSN Blog
 
jalalski Profile
Live feed
Blog
Friends
Miscellaneous info


Back To Top
Premium



Date Registered: 02-2004
Location: SUTHERLAND, SYDNEY
TOTAL POSTS: 28932
Reply | QUOTE
Re: NISSAN REFUSED assistance re faulty Exhaust Catalist/manifold


quote:

Dunoon wrote:

UPDATE 30 March 2006 re faulty exhaust catalist.

Nissan has refused to assist re my leaking exhaust catalist due to the time between the inspection when recalled and now.



My understanding is that once a faulty/defect part has been subject to an official recall, the time elapsed between the actual recall (part inspection) and the part giving-up is of no importance. That particular part should be covered under that recall at all times, especially if you had no modifications done which would impact it in any way!

---

30/Mar/2006, 11:04 am Link to this post Send Private Message MSN Blog
 
Dunoon Profile
Live feed
Blog
Friends
Miscellaneous info

X-TRAIL ENTHUSIAST
 

Back To Top

Date Registered: 06-2005
Location: Orange, NSW
TOTAL POSTS: 269
Reply | QUOTE
Re: NISSAN REFUSED assistance re faulty Exhaust Catalist/manifold


2nd Update:

Nissan returned my call and claimed that the fault is a cracked boss where the oxygen sensor is attached. Further, that the fault is nothing to do with the recall problem.

Seems strange to me that a crack would develop for no reason and it has never been bumped. That part should virtually last the life of the vehicle.

Nissen did offer to get further information and come back to me, but I am not very hopeful.

Last edited by Dunoon, 30/Mar/2006, 11:20 am


---
John,
From Orange NSW.
My rides are:
2002 TI Auto (Series 1) in Twilight, and
2007 Maxima in Bright Silver
2008 Piaggio MP3 400 in Black
Member number: X165
30/Mar/2006, 11:04 am Link to this post Send Email PM   Send Private Message MSN Blog
 
Dunoon Profile
Live feed
Blog
Friends
Miscellaneous info

X-TRAIL ENTHUSIAST
 

Back To Top

Date Registered: 06-2005
Location: Orange, NSW
TOTAL POSTS: 269
Reply | QUOTE
Re: NISSAN REFUSED assistance re faulty Exhaust Catalist/manifold


According to the Australian Department of Transport, recall no R05/028 was all about the oxygen sensor boss cracking and was issued at the same time as the catalist recall.
Oh dear, the things we have to battle with!

---
John,
From Orange NSW.
My rides are:
2002 TI Auto (Series 1) in Twilight, and
2007 Maxima in Bright Silver
2008 Piaggio MP3 400 in Black
Member number: X165
30/Mar/2006, 11:24 am Link to this post Send Email PM   Send Private Message MSN Blog
 
jalalski Profile
Live feed
Blog
Friends
Miscellaneous info


Back To Top
Premium



Date Registered: 02-2004
Location: SUTHERLAND, SYDNEY
TOTAL POSTS: 28932
Reply | QUOTE
Re: NISSAN REFUSED assistance re faulty Exhaust Catalytic converter/manifold


John,

The O2 sensor mounting boss has been welded by the factory to withstand enormous pressures and it will in no way crack in xtrail's life time or the life time of any other car for that matter.

The ONLY possible cause for this to happen, is when the O2 sensor itself is extremely over-tightened at the time of installation OR......inspection!

in or sign up to see linked image content--

The part itself only costs 20 bucks, but the work involved to fix this problem will involve 3-4 hours labour and will require the extractors to be removed from the car for welding of the boss to take place.

Last edited by jalalski, 30/Mar/2006, 11:45 am


---

30/Mar/2006, 11:40 am Link to this post Send Private Message MSN Blog
 
Dunoon Profile
Live feed
Blog
Friends
Miscellaneous info

X-TRAIL ENTHUSIAST
 

Back To Top

Date Registered: 06-2005
Location: Orange, NSW
TOTAL POSTS: 269
Reply | QUOTE
Re: NISSAN REFUSED assistance re faulty Exhaust Catalytic converter/manifold


UPDATE on claim:

I have had some problems in getting phone calls returned, but did manage to speak to a guy today 3/4/06 after two attempts. (I did have an intial conversation when they returned my call.)

In the meanwhile Nissan have asked for a photograph of the crack which has been taken. But I am not sure what that will prove or even if the crack will show in a photograph.

Nissan's story so far is that as the recall check of the oxygen sensor boss was done it must have then been ok and they have no further obligation. However, they said they would look at it but the guy was not at all supportive and said that he would support any decision made.

The NRMA seem to think otherwise in that Nissan does have an obligation.

So I am not sure where this is heading but the quote to replace the item is $1,287.

This sure calls into question my support of Nissan and their products.

---
John,
From Orange NSW.
My rides are:
2002 TI Auto (Series 1) in Twilight, and
2007 Maxima in Bright Silver
2008 Piaggio MP3 400 in Black
Member number: X165
3/Apr/2006, 10:46 am Link to this post Send Email PM   Send Private Message MSN Blog
 
jalalski Profile
Live feed
Blog
Friends
Miscellaneous info


Back To Top
Premium



Date Registered: 02-2004
Location: SUTHERLAND, SYDNEY
TOTAL POSTS: 28932
Reply | QUOTE
Re: NISSAN REFUSED assistance re faulty Exhaust Catalytic converter/manifold


John

For that astronomical figure you have 2 options:

1. Take the case to the department of fair trading.

2. Weigh-up your options for obtaining the Hi-Tech system which will replace the factory one anyway and carries 10 years warranty with it.

If I was you, I would choose option 1 and take this matter further. As I said earlier the O2 sensor boss should never crack if not touched at all and Nissan were the only ones to touch it. That fact alone should tell them something!

Good luck to you and I hope you don't loose faith in your xtrail as a result, cause you have every right to be upset about it.

P.S. Ask them to send an assessor to take photos themselves if they’re in doubt. This is not your responsibility.

I still think Nissan would do the right thing instead of them risking their reputation over an defect that was officially recalled by Nissan.

Last edited by jalalski, 3/Apr/2006, 11:03 am


---

3/Apr/2006, 11:02 am Link to this post Send Private Message MSN Blog
 
Rybky Profile
Live feed
Blog
Friends
Miscellaneous info

X-TRAIL LEGEND
 

Back To Top

Date Registered: 08-2005
Location: Sydney
TOTAL POSTS: 542
Reply | QUOTE
Re: NISSAN REFUSED assistance re faulty Exhaust Catalytic converter/manifold


John,

This is not good service at all, I hope that they do the right thing in the end.

Being associated with an owners club can help in situations like this, don't use it as a threat but it is worth mentioning something like: "I have been discussing this with other members of the Australian X-Trail owners club and the consensus is that due to the recall on this part Nissan is responsible for replacing the part."

That would be enough to make them think about their actions, knowing that you have access to a chunk of their customer base rather than being just an individual person.

Also worth submitting something in writing from the NRMA if they are advising you.

Good luck!

Adam


---
- Adam (MY04 Titanium Ti-L)
Full Hi-Tech exhaust,Koni shocks,Whiteline rear s/bar,front strut bar,K&N filter,eyelids,Pioneer DVD+iPod+Veh Dynamics+rear view camera
3/Apr/2006, 11:14 am Link to this post Send Email PM   Send Private Message
 
jalalski Profile
Live feed
Blog
Friends
Miscellaneous info


Back To Top
Premium



Date Registered: 02-2004
Location: SUTHERLAND, SYDNEY
TOTAL POSTS: 28932
Reply | QUOTE
Re: NISSAN REFUSED assistance re faulty Exhaust Catalytic converter/manifold


Good suggestion Adam, however none of the forum content should be forwarded in whole or in part to any external party in a dispute situation unless prior and written permission has been given by the Admin Team.

If any member intends to do so, I would appreciate being notified about it before I make the decision to grant or refuse the request.

---

3/Apr/2006, 11:23 am Link to this post Send Private Message MSN Blog
 


Reply




Page:
 1  2  3  4  5 





You are not logged in (login)

forum sticker
Back to top Back to top

Back to top

<-- end container -->